I am told to update my firefox but when I try to download the process ceases after I have been asked to save the firefox installer.exp and I cannot proceed ??

5 years ago

30/7/18 9:44

I am using windows 7

HI, what is telling you to update ? You can update by going to Help --> About

If you are downloading from any where other than mozilla.org or firefox.com stop.

Try from here full version installer, can uninstall without loosing anything or install over top :

If can not download check that can download in IE and also download : https://www.malwarebytes.com/ and give self a scan.

Noticed your drivers, not sure if is age of card, but see if there is something newer than May 2015. https://www.intel.com/content/www/us/en/support/detect.html

👍 1

Answer 1 · 2018-07-30 09:44:04

Shadow110

30/7/18 9:56

HI, what is telling you to update ? You can update by going to Help --> About

If you are downloading from any where other than mozilla.org or firefox.com stop.

Try from here full version installer, can uninstall without loosing anything or install over top :

If can not download check that can download in IE and also download : https://www.malwarebytes.com/ and give self a scan.

Noticed your drivers, not sure if is age of card, but see if there is something newer than May 2015. https://www.intel.com/content/www/us/en/support/detect.html

Modified 30 de juliol de 2018, 9:57:04 -0700 by Shadow110

Answer 2 · 2018-07-30 09:44:04

30/7/18 10:21

I tried the full version installer and it seems to have worked fine. Many thanks to you all for your suggestions and speedy response