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  • Last reply by FredMcD

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I've had a Firefox account for a couple years now. It was under the email grimy.numbers at gmail. Google has for some reason found it appropriate to deactivate that account so now I cannot sign in to my fire fox account. What can I do to recover that account? Thanks.

I've had a Firefox account for a couple years now. It was under the email grimy.numbers at gmail. Google has for some reason found it appropriate to deactivate that account so now I cannot sign in to my fire fox account. What can I do to recover that account? Thanks.

Modified by James

All Replies (2)

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Hi, nothing. What is this account for ? As there is no need to sign into Firefox at all. If it is for Sync and you are syncing (plural) systems  : https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

Please let us know if this solved your issue or if need further assistance.

Modified by Shadow110

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Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.


If the problem is with a sync account;

Shut down and remove the old account. Then create a new one with the correct/new e-mail.

No data will be lost from your profiles.