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Firefox crashes on startup (Report pasted in body- tried uninstalling and reinstalling)

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  • Last reply by DFriedland

DFriedland
DFriedland
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AdapterDeviceID: 0x1001 AdapterDriverVersion: 7.6.0.5006 AdapterSubsysID: 00000001 AdapterVendorID: 0x5853 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.3 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: MFAPHOOK.dll AvailablePageFile: 4942635008 AvailablePhysicalMemory: 1223847936 AvailableVirtualMemory: 3889848320 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53673984 BreakpadReserveSize: 67108864 BuildID: 20160726073904 CrashTime: 1470333940 E10SCohort: control EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1470332018 Notes: AdapterVendorID: 0x5853, AdapterDeviceID: 0x1001, AdapterSubsysID: 00000001, AdapterDriverVersion: 7.6.0.5006 Has dual GPUs. GPU #2: AdapterVendorID2: 0x15ad, AdapterDeviceID2: 0x0405, AdapterSubsysID2: 00000001, AdapterDriverVersion2: 7.14.1.2032FP(D000-L10010-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1142 StartupTime: 1470333938 SystemMemoryUsePercentage: 71 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160726073904","version":"48.0","vendor":"Mozilla","platformVersion":"48.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":4096,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":45,"stepping":2,"l2cacheKB":256,"l3cacheKB":17920,"speedMHz":2593,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"VMware Virtual disk","revision":"1.0"},"binary":{"model":"VMware Virtual disk","revision":"1.0"},"system":{"model":"VMware Virtual disk","revision":"1.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Citrix Display Driver (Citrix Systems - WDDM)","vendorID":"0x5853","deviceID":"0x1001","subsysID":"00000001","RAM":null,"driver":"vd3d vd3d32","driverVersion":"7.6.0.5006","driverDate":"8-30-2014","GPUActive":true},{"description":"VMware SVGA 3D","vendorID":"0x15ad","deviceID":"0x0405","subsysID":"040515ad","RAM":8,"driver":"vm3dum64 vm3dum vm3dgl64 vm3dgl","driverVersion":"7.14.1.2032","driverDate":"11-11-2013","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blacklisted"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16973},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.4.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"48.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16836,"updateDay":17008},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.3.23","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15434},{"name":"Adobe Acrobat","version":"10.1.3.23","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15434},{"name":"VMware Remote Console Plug-in","version":"5.5.0.33581","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":16227},{"name":"Google Update","version":"1.3.31.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17010},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Citrix ICA Client","version":"14.1.200.13","description":"Citrix Receiver Plugin (Win32)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ica"],"updateDay":16316}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8587096064 TotalPhysicalMemory: 4294500352 TotalVirtualMemory: 4294836224 URL: UptimeTS: 8.9010647 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 48.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
VMCI sockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842 
VMCI sockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll :  : 570adc4b-67b2-42ce-92b2-acd33d88d842

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x1001 AdapterDriverVersion: 7.6.0.5006 AdapterSubsysID: 00000001 AdapterVendorID: 0x5853 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.3 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: MFAPHOOK.dll AvailablePageFile: 4942635008 AvailablePhysicalMemory: 1223847936 AvailableVirtualMemory: 3889848320 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53673984 BreakpadReserveSize: 67108864 BuildID: 20160726073904 CrashTime: 1470333940 E10SCohort: control EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1470332018 Notes: AdapterVendorID: 0x5853, AdapterDeviceID: 0x1001, AdapterSubsysID: 00000001, AdapterDriverVersion: 7.6.0.5006 Has dual GPUs. GPU #2: AdapterVendorID2: 0x15ad, AdapterDeviceID2: 0x0405, AdapterSubsysID2: 00000001, AdapterDriverVersion2: 7.14.1.2032FP(D000-L10010-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1142 StartupTime: 1470333938 SystemMemoryUsePercentage: 71 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160726073904","version":"48.0","vendor":"Mozilla","platformVersion":"48.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":4096,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":45,"stepping":2,"l2cacheKB":256,"l3cacheKB":17920,"speedMHz":2593,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"VMware Virtual disk","revision":"1.0"},"binary":{"model":"VMware Virtual disk","revision":"1.0"},"system":{"model":"VMware Virtual disk","revision":"1.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Citrix Display Driver (Citrix Systems - WDDM)","vendorID":"0x5853","deviceID":"0x1001","subsysID":"00000001","RAM":null,"driver":"vd3d vd3d32","driverVersion":"7.6.0.5006","driverDate":"8-30-2014","GPUActive":true},{"description":"VMware SVGA 3D","vendorID":"0x15ad","deviceID":"0x0405","subsysID":"040515ad","RAM":8,"driver":"vm3dum64 vm3dum vm3dgl64 vm3dgl","driverVersion":"7.14.1.2032","driverDate":"11-11-2013","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blacklisted"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16973},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.4.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"48.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16836,"updateDay":17008},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.3.23","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15434},{"name":"Adobe Acrobat","version":"10.1.3.23","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15434},{"name":"VMware Remote Console Plug-in","version":"5.5.0.33581","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":16227},{"name":"Google Update","version":"1.3.31.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17010},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Citrix ICA Client","version":"14.1.200.13","description":"Citrix Receiver Plugin (Win32)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ica"],"updateDay":16316}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8587096064 TotalPhysicalMemory: 4294500352 TotalVirtualMemory: 4294836224 URL: UptimeTS: 8.9010647 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 48.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a VMCI sockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842 VMCI sockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Let's continue in your earlier thread: https://support.mozilla.org/questions/1133622

DFriedland
DFriedland Question owner
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Thanks