Compara les revisions

Rules and guidelines for using the Firefox forums

REDIRECT [https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines?redirect=no] Questa pagina include regole e linee guida per l'utilizzo dei forum del supporto Mozilla. Le regole sui contenuti dei post (niente spam, linguaggio dispregiativo, ecc.) si applicano anche ai messaggi privati. Consultare anche le [https://www.mozilla.org/about/governance/policies/participation/ Linee guida per la partecipazione alla comunità Mozilla] e le nostre [http://www.mozilla.org/about/legal.html Note legali]. In caso di non conformità presumiamo che le persone siano in buona fede, quindi avvertiremo o banneremo solo gli utenti che violano ripetutamente o palesemente le regole. Gli amministratori hanno l'ultima parola nel modificare, interpretare e applicare queste regole. {note}'''Nota''': se si nota qualcuno che infrange una regola o si comporta in modo discutibile, evitare di affrontarlo in prima persona. Avvisare un moderatore o un amministratore del forum facendo clic su "Segnala comportamento scorretto" nel menu con i tre puntini accanto al post. In alternativa, [[Meet the Team|contattare un responsabile della comunità]]. Per un elenco di domande frequenti e problemi per i quali un amministratore può fornire assistenza, consultare [[[Attn Admin] How the community can reach an Admin and when you might want to|questo articolo]].{/note} __TOC__ == Argomenti trattati nel forum di supporto == I post nel forum di supporto devono contenere domande sull'uso dei prodotti elencati nella [https://support.mozilla.org/ pagina iniziale del supporto Mozilla] oppure risposte a tali domande. Gli utenti che pubblicano post su argomenti che non riguardano richieste di supporto per tali prodotti Mozilla verranno indirizzati a un forum di discussione alternativo o ad un'altra risorsa, se appropriato, e la domanda verrà contrassegnata come "offtopic" (per i collaboratori: leggere [[Answering questions on the Support Forum#w_off-topic-questions|Domande fuori tema]]). {note}'''Nota''': feedback, idee, opinioni o suggerimenti sul miglioramento dei prodotti Mozilla possono essere pubblicati sul sito web [https://connect.mozilla.org Mozilla Connect]. Per ulteriori informazioni, consultare l'articolo [[What is Mozilla Connect?]].{/note} == Posting support requests == [/questions/new Create one thread] and only one thread for each subject or Mozilla product you need help with. Do not re-use existing threads started by others, even if they are seemingly on the same subject. [/questions/new Ask a new question] instead. {warning} <!-- https://support.mozilla.org/en-US/forums/contributors/713306#post-7524 -->'''Warning:''' Support threads are automatically archived and locked, when they reach a certain age. If you re-use an old thread to ask for help, you might not get an answer.{/warning} == Spam == Users who post [http://en.wikipedia.org/wiki/Forum_spam forum spam] will have their posts removed. If a post that is otherwise appropriate includes links considered to be spam, those links will be removed. == Images and other media == You can add images, such as a "screenshot" of your computer screen. Images or other media added to a support question must help explain a problem with a Mozilla product or a solution to the problem. Inappropriate media will be removed. Note: For basic instructions on creating a screenshot, see the [[How do I create a screenshot of my problem?]] article. == Sensitive information == Don't post any [http://en.wikipedia.org/wiki/Information_sensitivity sensitive information]. Moderators will remove personal information from posts to protect your privacy. == Links == Link to content rather than posting it in its entirety, unless you are the copyright holder or have permission from the copyright holder. '''Do not post links to third-party download sites for Mozilla products.''' Third-parties sometimes fetch the wrong builds, or add malicious software to the download. Moderators may edit or remove links to third-party download sites. '''Do not post direct links to [http://www.fileinfo.com/filetypes/executable executable files].''' Moderators may remove these links to protect users from potentially harmful downloads. (You can post a link to the webpage that contains the file download but it may also be removed if a Moderator finds that the web page content could be harmful or if the web page link is spam.) == Language and conduct == Do not use obscene, lewd, lascivious, filthy, or excessively violent language. Do not harass, insult, taunt, provoke, demean, or personally attack other forum members. Be friendly even if others are not. Do not excessively "bump" a thread (post simply to get a thread to the top of the list). == Helpfulness of a support forum answer == You can use the upvote/downvote feature (thumbs up/thumbs down emoji) to indicate helpfulness of an answer. For answers that are unhelpful and also violate the rules and guidelines, click on the three-dot menu next to the answer and select "Report Abuse". == Marking support threads as "Solved" == The Original Poster (OP), also called the "Question owner", can select {button Solves the problem} next to an answer, to mark the thread they started as "Solved". Moderators can also mark threads as solved when the Original Poster (OP) clearly indicates the problem is solved (such as "thank you, problem fixed now" or "ok, it looks like it worked" etc.). We will not mark as solved threads which appear to be solved and probably are but where the OP did not make any comment. == Multiple Accounts == In certain cases, multiple accounts are acceptable for use on Mozilla Support, for example: * Moderators or Reviewers who want an account to view or participate in the Mozilla Support site without special permissions. * SUMO members with a recognized role, such as Moderator, who want anonymity to ask a question, for personal privacy. * Users who are having trouble signing in to their account might create a new one. It's recommended that you indicate any alternate profiles in your primary user profile. Multiple accounts cannot be used for trolling, spamming, phishing for private information, gaming the helpful votes in the forum, or for any other behavior that violates our rules and guidelines. See also [https://www.mozilla.org/about/governance/policies/participation/#consequences Consequences of Unacceptable Behavior].