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RealPlayer add-ons sometimes cause download problems or other issues with audio or video content in Firefox. This article explains how to fix these problems.

RealPlayer installs a number of add-ons in Firefox, which sometimes cause download problems or other issues with audio or video content on websites. This article explains how to fix or work around these problems. {for linux} {note}'''Note:''' This article only applies to Windows.{/note} {/for} __TOC__ =Flash videos or games on sites like Facebook or YouTube may appear, black, white or grey and never play= A recent version of Flash doesn't work with RealPlayer. See, [[Flash 11.3 doesn't load video in Firefox]] for more information. {for win} {note} Note: RealPlayer includes a Web Download & Recording feature that adds a Browser Record Plugin extension to Firefox. This causes problems with Flash content if Flash Player 11.3 is installed. If you don't use this feature, you can turn it off to avoid problems (see [[Flash 11.3 doesn't load video in Firefox]]). If you want to keep using this feature, another option is to uninstall Flash 11.3 and install an earlier Flash version as a temporary solution. See the [[Flash 11.3 crashes]] article for detailed instructions.{/note} {/for} =RealPlayer add-on is not compatible with Firefox= See [[Add-ons are disabled after updating Firefox]] for suggestions. = Cannot download videos = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. =Cannot download audio streams such as Internet radio= This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. = Webpages are blank after updating RealPlayer = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. {for fx4} =The RealPlayer plugin has crashed= If you see this error, it means that the RealPlayer plugin was not able to handle embedded audio or video content on a webpage. This is a known problem. <!-- see https://bugzilla.mozilla.org/show_bug.cgi?id=667399 and discussion. --> As a workaround, disable the "RealPlayer G2 LiveConnect-Enabled Plug-In" in the Add-ons Manager Plugins list. See [[Troubleshooting plugins]] for details. You will still be able to use the RealPlayer program for links to Real Media files but audio and video content embedded in webpages will not play. {/for} = Other problems = *For general information on solving issues with plugins, see [[Troubleshooting plugins]]. *For instructions on removing add-ons, see [[Uninstalling add-ons]]. [[Template:ShareArticle|link=http://mzl.la/Lp48DM]]