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If you've run into a problem getting Firefox Sync up and running, this article will walk you though the most common solutions.

If you've run into a problem with Firefox Sync, this article will walk you though the most common solutions. * If you're unable to connect to Firefox Sync because you've lost Sync account information, see [[I've lost my Firefox Sync account information]]. {for fx35} [[T:ApplytoFx|version=4|slug=firefox]] {/for} __TOC__ =Firefox Sync doesn't work in the latest version of Firefox for mobile= {note}'''Note:''' This section only applies to people using the [http://blog.mozilla.org/futurereleases/2012/05/15/new-firefox-for-android-beta-is-ready-for-testing/ Android version of Firefox Beta, Aurora or Nightly].{/note} Because of a limitation of Android, you can't have two copies of native Android Firefox that use sync on the same device. So, for example, if you have the Beta version installed now and you then install Aurora, Nightly or the final version of native Firefox for Android, while leaving that Beta version in place, Sync will fail. In order to use Sync with another version of Firefox for mobile, you will need to remove the previous version of Firefox from your mobile device. To remove Firefox, follow these steps: #Access the '''Settings''' menu of your Android device. #Tap on '''Applications'''. #Select '''Manage applications'''. #Select the '''All''' tab. #Choose the versions of Firefox that you don't want to use and select '''Uninstall''' for each one. You are all set. Now you will be able to set up Firefox Sync in the new Firefox. =Firefox Sync resets in the latest version of Firefox for mobile= If you are storing Firefox for mobile on the SD card of your Android phone, there's a known bug that prevents Sync from storing data permanently. While the bug is being resolved, you can fix the situation by moving Firefox to the memory of the phone. #Access the '''Settings''' menu of your Android device. #Tap on '''Applications'''. #Select '''Manage applications'''. #Pick Firefox. #In this section, press "Move to Phone". =Firefox Sync resets every time I close Firefox= This happens when you have Firefox set to delete passwords when it's closed. To keep Sync from being reset make sure Firefox doesn't delete stored passwords when it's closed. If you have selected '''Use custom settings for history''' in the [[Options window - Privacy panel|Privacy panel]], you'll need to follow these steps: #[[T:optionspreferences]] #Select the {menu Privacy} panel. #Ensure that '''Clear history when Firefox closes''' is unchecked. #If you want or need to keep this setting checked, click the {button Settings...} button next to it and then uncheck '''Saved passwords''' in the Data section. #[[T:closeoptionspreferences]] =How do I fix Sync problems that display an error message?= If Sync displays an error message, it is possible the Sync Service is not operating as expected. '''Before attempting any of the procedures below''', you should verify the Sync Service isn't experiencing failures by checking on the status of the service at https://services.mozilla.com/status/. == How do I resolve an incorrect name or password error?== If the "''Sync encountered an error while connecting: Incorrect name or password. Please try again.''" error appears in the bottom error bar, complete the following steps: # Click {button Preferences...}. The Sync panel will display. # Click '''Update'''. The Update Password window will open. # Enter your new password in the window. # Click {button Update Password} to close the window and connect to Sync. {for =fx35,=fx4,=fx5,=fx6,=fx7,=fx8} == How do I resolve a wrong Sync Key error?== If the "''Sync encountered an error while connecting: Wrong Sync Key. Please try again.''" error message appears in the bottom error bar, complete the following steps: # Click {button Preferences...}. The Sync panel will display. # Click '''Update'''. The Update Sync Key window will open. # Get a copy of your Sync Key from the device where you generated the new Sync Key. For details, see [[How do I manage my Firefox Sync account?#w_where-can-i-find-my-sync-key|Where can I find my Sync Key?]] # Enter your new Sync Key in the window. # Click {button Update Sync Key} to close the window and connect to Sync. {/for} {for fx9} == How do I resolve a wrong Recovery Key error?== If the "''Sync encountered an error while connecting: Wrong Recovery Key. Please try again.''" error message appears in the bottom error bar, complete the following steps: # Click {button Preferences...}. The Sync panel will display. # Click '''Update'''. The Update Recovery Key window will open. # Get a copy of your Recovery Key from the device where you generated the new Recovery Key. For details, see [[How do I manage my Firefox Sync account?#w_where-can-i-find-my-recovery-key|Where can I find my Recovery Key?]] # Enter your new Recovery Key in the window. # Click {button Update Recovery Key} to close the window and connect to Sync. {/for} =How do I solve Sync problems without an error message?= The following problems do not display an error message: *Your Sync client isn't compatible with the data you have on the Sync server. *The Sync servers are having issues to handle your data. *The Sync servers are under a heavy load - in this case, the error will stop when the server load returns to normal. Follow these steps in order until one of them fixes the Sync problem: {for fx35} == Check to see if other extensions are interfering with Firefox Sync == # Disable all extensions and themes except Firefox Sync. # Then test for faulty extensions or themes. For more information on how to troubleshoot extensions and themes, see [[Troubleshooting extensions and themes]] {/for} == Update Firefox on all your devices == To improve the Sync service, the Sync data format may be changed when the latest Firefox version is released. This means that any of your other devices which have not been updated will need to be updated in order to keep syncing. [[Updating Firefox|Update Firefox]]. {note}'''Note:''' After updating, you may need to connect your device again. See [[How do I add a device to Firefox Sync?]]{/note} == Reset your Sync data == In some cases where you are getting regular errors and restarting Firefox or waiting doesn’t solve the issue, you can try to reset your Sync data. In order to do so, see [[How do I manage my Firefox Sync account?#w_how-do-i-reset-my-sync-data|How do I reset my Sync data?]] [[Template:ShareArticle|link=http://mzl.la/MHqQXd]]