Thunderbird Support Forum

I think I have a corrupt profile in Thunderbird. I would like to totally wipe the installation from my computer and start over.

When I uninstall using the built-in installer in Windows apps, some of the features are removed, but apparently not all, because when I re-download and reinstall, my old emails pop right back up. That tells me that info. about that installation is still lurking on my computer somewhere. I want a completely fresh installation that requires me to recreate my Thunderbird profile, etc. and requires me to re-link Thunderbird to my G-mail account.

Is there a way to accomplish this erasure?

Thanks a mil.

GAS

I am going to be setting up a new email address provided by a new ISP, and would like to migrate the email from the soon to be shutdown current email account to the new one. Is it as simple as changing the account settings of the current account to the new one or is it more involved than that? If so, can I migrate the existing email to the new account without any ties to the old email account remaining? Thanks in advance for any assistance.

Hi,

I'd like to archive my recently passing family member hotmail account.

I setup Hotmail (using POP) with Thunderbird MacOSX already (with the hope that I can just backup the user profile to the cold storage).

The thing is, I cannot see the "SENT" folder locally.

I tried to create a new folder "SENT" and point the setting (Copies & Folders > place a copy in) to use that "SENT" folder, but after sync, nothing appears on that folder.

I saw a similar request raised (here), but in that scenario, the person is using IMAP; while I'm using POP.

Is there any setting that I missed?

Thanks

A long-standing university email account that I accessed through Thunderbird was recently mistakenly deleted by the institutional administrator and all its contents deleted. The institution subsequently established a replacement email account for me, but the institutional Help Desk said the emails from the original account had been erased and could no longer be accessed from their server. Fortunately, I had Thunderbird configured to save all my emails on my local machine, so that even though I can no longer log in to the original email account, I can still view the emails in my Thunderbird installation (i.e., open and read them), even though every instance of starting up Thunderbird calls for me to supply the password for the original account (which I can no longer do). So I just close that dialogue box and can still see the emails stored locally on my machine.

I would like to move (or copy) these emails to a location where I can still access them off line and view them in the original organizational scheme (if possible), under the headings "subject," "correspondents," and "Date." But the Thunderbird "archive" feature seems to require that I be able to log on to the institutional server under the original account, which I can no longer do. The only existence of these emails is on my local computer.

Is there a way for me to preserve these emails as an accessible archive/repository so that I can continue having access to them, even though they are no longer in a functioning email account?

Thanks for any suggestions/help.

Hello,

I am using Thunderbird 115.6.1 (64-bit) desktop version. We have just been migrated to Microsoft 365 Exchange Online services. I have created a new account in Thunderbird with the settings given here:

https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040.

However, when I try to send an email it says that it can not log into the server. On my Iphone I also needed to create a new account in the Apple mail App and there things work fine. I would appreciate if there would be some help since it`s not only the functionalities of Thunderbird I really appreciate.

Thanks a lot!

Hi

My name is Ivo. I use Thunderbird for all my Email-Accounts. Now I wanted to add another one, which is info@ivo-zimmermann.ch, but it does not work (pls see screenshots in the attachment).

info@ivo-zimmermann.ch works fine when I login directly on Gmail, it also worked fine to login here into the mozilla support. Also all other accounts that I have (for example info@kanai-zimmermann.ch) were no problem to install.

Do you have an idea where the problem is?

Thank you in advance Ivo

Hi all I recently bought a new laptop that has to be exchanged as it's faulty. I had no problem moving my profile from my win 10 laptop to the new win 11 one, however I now need to put all my emails back to my old laptop and although I can go through the import procedure when I restart Thunderbird none of the new emails are there. Any help would be greatly appreciated.

Hi there! I'm having trouble attaching files and gaining acces to local files on my computer in general. When trying to attach, the bathing bubble (Mac) appears for 5-10 seconds, then nothing happens. Have tried to search through help forums and Googled, but haven't found any description of this problem. Thank you in advance, Andreas

Attempting to export my Win 11 Gmail contacts, import to Tbird. I attempting using my Gmail contacts using both Outlook .csv and Google .Csv. Then when importing at Tbird, I attempt to use .csv. Nothing shows up. Actually, the names show up under Tbird address book, however no email address'. Could you please give me specific entry directions and step by step directions. I appreciate this~ Thank you.

Running up-to-date TB 115.6.0 (32-bit)

I have an older backup of WINMail ... a load of folders each with a number of eml files. I wish to import email only, not contacts etc.

I went to TB import tool ... but it does not have option for WINMail Did a bit of Googling .... it seems there are several approaches

1. One source says to install an addon - I went to look at ImportExportTools but it says it only works to TB ver 60

2. Another source says to roll back TB to old version of TB and then install import add / on

   seems risky to remove current ver 115   60 is a long way back.

3. Another says to convert WINMail to Mbox then use standard import tool

4. Another - said simply create a blank folder and drag and drop eml files into it - tried and that does not work

What is simplest method that works  ? .

I just want everyone to know, I will NEVER again update Thunderbird. I do not like the constantly changing layouts. I do not like layouts changing without my consent or knowledge. You are NOT user friendly any more. While some may like your approach, I do not. Frankly it seems that most software is becoming less and less user friendly and more like, do it Thunderbird's way or else. I hope someday, someone will put out a simple email client similar to your older issues. Also, I do not like the continual nagging to update.

Hello, I have my thunderbird data files (emails, etc.) on a separate drive. I had windows, apps on an SSD. The ssd got corrupted so I had to reinstall. Now I need to have Thunderbird point to the files on the separate drive. I have been trying to figure it out from your support articles but it gets way too confusing, especially since the new version of Thunderbird is different from the version I had before. Can you help me? Thank you

I have two different profiles on my computer. The one loads without a problem. The other one suddenly no longer loads any mails and no longer has any account information. It just starts with the wizard to create an account. The folder with the profile still exists, and TB points to the correct folder. Creating a new profile in the profile manager and pointing it to that folder results in the same: no mails or folders load and it starts the wizard to create an account. Launching in troubleshoot mode also has the same result. So, it looks like it can't access the information about the accounts. What can I do?

TB 115.6.0, 64 Bit, Windows 11 (22H2)

I have used Thunderbird for 12+ years. Now that we have AT&T as our new ISP, I have learned that AT&T doesn't provide an email address. I had no idea and I am frustrated. I also have Gmail, but I am not happy about trying to merge my large Gmail file with my 17 GB Thunderbird file. I worry about losing emails from years ago saved in Thunderbird and in Eudora before that! I assumed I would get an AT&T email and go on as before. Now what?

I suppose it wouldn't be the end of the world to use Gmail all the time. I hate its filing system which is why I want to keep using Thunderbird. I worry as both files are large. Can I really merge all this stuff and not lose my old emails?

I have three calendars that I use on one of Tbirds installed on one of my PCs. I can export two of them but not the third one. If I click on the third calendar in the left column then select export, nothing happens. When I do the same with the other two, a dialog box opens where I can change or add the ICS file and its destination folder. If I try using Events and Tasks to export, the same thing happens. It is a mystery to me. Does anyone know of a fix for this? I am using Tbird 102.11.0 (64-bit) release.

Hello, I moved from TB 102 to 115 some months ago. I've just noticed that TB appears two times in my Win10 22H2 Apps & Features:

I'm tempted to use Uninstall on the 102.3.0 occurrence but I don't want to mess things up. What is the best way to remove the duplicate in Apps & Features? Thanks.

I'm attempting to connect my ATT / SBCGlobal email account automatically and manually using IMAP and POP3. Attached is a screenshot of the settings from ATT.com and the Thunderbird error response. Please help! Thanks

I had to reinstall Windows 10.

My old email was via a POP3 connection. Thunderbird required me to create a new account before it would open. I have pointed the profiles.ini to my old folder, but when Thunderbird opens, it opens the newly created email with an IMAP connection.

This is my changed profiles.ini file. Can you see anything wrong with it?

[InstallD78BF5DD33499EC2] Default=Profiles/yhq1qhem.default-release Locked=1

[Profile1] Name=default IsRelative=0 Path="E:\Thunderbird\Profiles\o8f5qusr.default" Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/yhq1qhem.default-release

[General] StartWithLastProfile=1 Version=2

Thanks for your help. I really need to access my old emails.

Thanks, Rae

I thought I followed the instructions from thunderbird, but now all I get is thunderbird can't load because the profiles are missing or wrong. I have uninstalled thunderbird, reinstalled it, and still get the same message. I deleted the profiles in local and roaming, and reinstalled, and no profiles were created. How do I get the installation program to re-create the profiles like a new install?

Mailing lists are extremely helpful. I have set up almost a dozen lists. But then I bought a new computer and I want to migrate all my Thunderbird settings, including the mailing lists, to my new computer.

Why is that not possible? If I export my complete Personal Address Book, shouldn't that automatically include all my mailing lists?

Why encourage people to set up mailing lists if there is no way to preserve them? I have backed up each mailing list separately. But, if I import them into my Personal Address book, they simply create duplicates of contact that are already in my PAB.

I can only import those separate mailing lists into other address books, but then when I compose a new email, I cannot select all the contacts in those separate address books. So, what's the use of having separate address books when they seem to be totally unusable?

The old Outlook Express was the only email program that could easily back up all the contact lists (called Groups in IE) and just as easily import them into another computer, completely preserving all the mailing lists. Microsoft had a perfect email program, but then they discarded it and replaced it with ever poorer products that gradually stripped away all the useful features. In the latest Microsoft Mail program you can't even set up a mailing list. Useless.

If Outlook Express could preserve mailing lists, why can't other email clients do it too?

And what is the point in Thunderbird to allow me to only import my old mailing lists into a new address book that is then completely useless, or import them into the main Personal Address book, where they just create duplicate contacts? It seems Thunderbird offers us these useless features, while completely ignoring the most important issue: HOW TO PRESERVE MAILING LISTS?

Some of my mailing lists contain over 100 contacts. It is extremely time-consuming to recreate these lists manually, one record at a time.

Fixing this should be the highest priority. Or is there some workaround for now? Is there any way to preserve mailing lists?