Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Browser freezes when switching between apps.

  • 5 odgovori
  • 0 ima ovaj problem
  • 19 views
  • Posljednji odgovor poslao Paul

sora434
sora434
more options

Hello, henever I tap a link that subsequently opens to an app of some sort, say for instance YouTube, and then come back to Firefox, Firefox will become completely unresponsive.

I can get it working again if I gesture into my open apps and "refresh" Firefox by opening it again. This happens frequently and is quite annoying.

Any suggestions or is this a reoccurring issue?

Hello, henever I tap a link that subsequently opens to an app of some sort, say for instance YouTube, and then come back to Firefox, Firefox will become completely unresponsive. I can get it working again if I gesture into my open apps and "refresh" Firefox by opening it again. This happens frequently and is quite annoying. Any suggestions or is this a reoccurring issue?

All Replies (5)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

@sora434, check the setup of Android Settings > Apps > Firefox > App Info > Battery usage.

@willjoe24421, it's impossible to do any of these steps in Firefox for Android.

sora434
sora434 Vlasnik pitanja
more options

TyDraniu said
@sora434, check the setup of Android Settings > Apps > Firefox > App Info > Battery usage. @willjoe24421, it's impossible to do any of these steps in Firefox for Android.

Are you saying i should set it to unrestricted?

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Yes, but for some people also "kill app after 10 mins of inactivity" also works.

sora434
sora434 Vlasnik pitanja
more options

TyDraniu said
Yes, but for some people also "kill app after 10 mins of inactivity" also works.

I did this and I'm still having these freezes, I'm getting them less often but it's still happening.

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Applications then find Firefox in the list. In the section headed "Storage", selct the option to clear the cache (do not clear data!). Does this help?

Failing that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.