Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Can't find location error in Here Maps

  • 3 odgovori
  • 4 ima ovaj problem
  • 8 views
  • Posljednji odgovor poslao Michael

Michael
Michael
more options

In the last three days, the geo-location function of my Flame phone stopped working. Here maps can't find the location anymore, other location aware apps don't work and pictures taken with the camera don't have coordinates anymore. Various resets don't fix the problem. Anyone have an idea what's going on? FFOSv1.3.

In the last three days, the geo-location function of my Flame phone stopped working. Here maps can't find the location anymore, other location aware apps don't work and pictures taken with the camera don't have coordinates anymore. Various resets don't fix the problem. Anyone have an idea what's going on? FFOSv1.3.

Izabrano rješenje

I just upgraded to FFOS v2.0 and geolocation works again. No idea what causes it to break in v1.3

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (3)

Ralph Daub
Ralph Daub
  • Locale Leader
more options

Hello Michael,

I'm sorry to hear you are having problems with the Geolocation in your Flame device. Can you please try the Callibrate GPS application available in the Firefox Marketplace?

If this does not resolve your problem, please reply to this message with the following information:

  • What is the OS version and the Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier?
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this.

Thank you for your help and we look forward to hearing from you!

- Ralph

Michael
Michael Vlasnik pitanja
more options

I downloaded Calibrate GPS, but the app seems stuck. No signal intensity and 0% valid GPS data. It just keeps looking for GPS...

OS version: 1.3.0.0 prerelease Build ID: 20140627162151

Reproduce steps: I start Here maps. I tap the green button lower left on the screen. I get a message: Can't find your location.

My carrier is Airvoice Wireless.

I just started happening in the last week. It happens all the time.

Michael
Michael Vlasnik pitanja
more options

Odabrano rješenje

I just upgraded to FFOS v2.0 and geolocation works again. No idea what causes it to break in v1.3