Latest Answers

• printing a pdf from gmal downloads the file as a print dialog instead with a random filename

  Hi @ÖmerFaruk 👋 This is a common issue with PDFs in Gmail’s preview window. Gmail sometimes serves PDFs in a special way that bypasses Firefox’s normal “open with Acrobat” work…

• Site icon when I open your app.

  Hi @schaaljim 👋 It sounds like your browser may have cached a favicon (site icon) incorrectly or a browser extension is injecting it. You can try: Clear your site cache: Go …

• Web Order Integration has been disabled for this account. Upgraded to new pc and windows 11 from old pc and can't pay a bill online

  That sounds frustrating! I had a similar issue after upgrading to Windows 11 — turns out some permissions and integrations didn’t carry over properly. Try reinstalling Firefox an…

• BT portal login

  I’ve had a similar issue before — sometimes Firefox blocks certain cookies or scripts that login pages need. Try clearing the site data (Settings → Privacy & Security → Cookies an…

• Can I make the search bar default focus and not the Address bar?

  That’s a good question — Firefox doesn’t make it super obvious! 🔍 You can tweak this in about:config. Try this: Type about:config in the address bar and hit Enter. Accept…

• Incessant Crashes

  Hi Bill, That sounds really frustrating! You might want to try creating a Firefox Crash Report — you can do this by going to about:crashes in your browser, which will show rece…

• Multiple processes

  Hey! I ran into the same issue before. Firefox uses multiple processes for tabs and extensions by default to improve stability, but it can overwhelm your system. You can try going…

• mouse not responsive at right window edge (linux wayland)

  I’ve seen the same behavior on Wayland with Firefox Enterprise. The pointer seems to ‘skip’ the very edge, especially near scrollbars. Switching to X11 fixes it for me, so it seem…

• Cannot use Search/URL field with physical keyboard (iPadOS 26)

  I’ve run into the same problem on iPadOS 26 with a physical keyboard. For me, detaching the keyboard and re-attaching it temporarily lets me type in the search bar, but it’s annoy…

• Is it possible to preselect in Firefox suggest as it is the case for normal search ?

  As far as I know, Firefox Suggest and the tab/action search don’t share exactly the same selection logic. In normal web searches the top result is auto-highlighted, but in tab/act…

• I can’t access application optionmeta-exs.app via Firefox focus

  Try clearing site data and cache in Firefox Focus. Sometimes Focus blocks scripts or trackers by default, which can stop certain apps from loading.

• Old Bookmark list moved.

  I’ve had the same issue after a Firefox update. Pinning the Bookmarks Sidebar fixes it, so you don’t have to Alt+B every time.

• Memory hog

  Hi! High memory usage like that can happen if you have many tabs open or extensions running in the background. Try disabling extensions one by one, and also consider using Firefox…

• Something strange happening during browsing and some files

  That does sound odd. Sometimes when extensions or updates don’t fully install, you can see weird messages like that. I’d suggest checking which add-ons are currently active in Fir…

• How do I set my bookmarks in toolbar to open in new tab?

  Hey CJ, I totally get the frustration — I’ve had the same issue. In most browsers, including Firefox, you can hold down Ctrl (Cmd on Mac) while clicking a bookmark to open it in a…

• I don’t know that anything is broken. I just got directed to this webpage and I’m feeling things out.

  Hey Micah, Welcome! If you’re just starting to explore the browser, I’d recommend spending a bit of time customizing it to your workflow — things like bookmarks, extensions, an…

• Firefox Update wiped my cookies, tab groups, and settings

  I’ve dealt with similar Firefox profile issues before. If mozlz4 isn’t launching, make sure you’re using the correct Python version and that the script has execution permissions. …

• Bookmarks toolbar

  Hi Marc, It sounds like your bookmarks toolbar isn’t staying visible when opening a new page. A few things to check: Toolbar settings: Go to the menu → Customize Toolbar and…

• Recaptcha

  Hey! I’ve seen this happen sometimes with Firefox. A few things you can try: Clear cookies and cache – sometimes old data can trigger ReCAPTCHA repeatedly. Disable extensions – …

• Cannot open my email from this browser

  That sounds frustrating, especially since it was working fine just earlier. It might be worth trying to clear the app’s cache or reinstall Firefox Focus to see if that fixes the l…

• Firefox crash with message "Gah. Your tab just crashed"

  That’s super frustrating — especially when the error keeps returning even after updating or tweaking settings. The “Gah. Your tab just crashed” message usually points to a glitch …

• sticking in landscape view after playing videos

  I’ve run into something similar on a company tablet — Firefox gets locked into landscape after playing full-screen videos, especially from embedded players (YouTube, Vimeo, etc.).…

• History

  Hey! If you're using Firefox, you can usually find your history by clicking the menu button (three lines in the top right), then selecting 'History'. Hope that helps!

• Adding Home Page Shortcut Procedure does not work with FF 115.22esr for Windows 7

  I'm running into the same issue on FF 115.22esr with Windows 7. The method described in the support docs doesn't seem to apply here — there's no menu or "Add to Shortcuts" option …

• Using ChatGPT

  I've been experiencing the exact same issue on Firefox — the input box for ChatGPT won’t let me type anything, but voice input still works, and switching to Chrome fixes it. I’ve …

• Blocking me from downloading your apps as you say I am using blocking advertisement while I am not

  That sounds really frustrating, Abdallah. Sometimes browsers can mistakenly detect ad blockers due to certain extensions or privacy settings, even if you don’t actually have one i…

• Clearing Cookies And Web Data In Firefox Focus iOS

  So, to delete your history in Firefox Focus, you just click the delete button in the top right corner of the page, right? But how do you delete cookies and other web data? Thank…

• yahoo mail won't load with firefox latest version

  Hi all, I'm having trouble accessing Yahoo Mail in Firefox. After clearing cache and cookies, Firefox still says it "can’t connect to server." But when I try in Microsoft Edge,…

• Harborfreight breaks when responding to a search

  Again, the search function on the Harbor Freight website breaks only in Firefox. Please, don’t suggest the usual MS ctrl-alt-del advice about clearing cookies — I’ve already trie…

• Disappearance of saved groups tabs

  Hello, About a week ago, after waking up and opening my computer, it seems an update was installed. Since then, all my carefully organized and saved tab groups have disappeared…

• Adding App Icons to Firefox Focus Home Screen

  Hi, Is there a way to add shortcut icons (for specific web pages) to the Firefox Focus home page — the one that opens when I launch the browser — not to my phone’s home screen? …

• Stealth Permission

  Hey Niki, totally get the confusion — the term "stealth permission" isn’t very common. If you're unsure, it's usually safest to leave the setting disabled unless you know exactly …

• Can not change to Firefox as contact Microsoft is blocking again

  It’s frustrating when system-level restrictions make it hard to switch browsers. Hopefully Mozilla support can offer a workaround. On a related note, for businesses dealing wit…

• POP3 Connection to MS365

  I ran into the same issue today with Thunderbird and my Office 365 account — exact same RETR error. It looks like it might be a temporary issue on Microsoft's side. I checked the …

• Firefox Focus Privacy Browser

  Thank you for the detailed description of the issue. It sounds like the app icon not appearing in incognito mode could be related to recent changes in iOS security protocols, as y…

• https

  Yes, Firefox fully supports HTTPS websites. In fact, it prioritizes secure connections and often warns you if a site isn’t secure. If you’re having trouble accessing an HTTPS site…

• Downloading thunderbird addons

  Interesting question — automating provisioning with Ansible sounds like a great time-saver. On a related note, if you’re working on streamlining other business processes (especial…

• How to transfer Firefox focus bookmarks

  Transferring bookmarks in Firefox Focus between iOS devices (like iPad to iPhone) isn’t currently supported via Firefox Sync, since Focus is designed for minimal storage and priva…

• Why does the opening Agreement ,keep repeating itself ?

  Hi Zan, I’ve seen a similar issue happen post-iOS updates, especially with Firefox on iPads. Sometimes the cached data gets corrupted, which causes the opening agreement to loop. …

• why my website is not running properly on firefox?

  It sounds like your website may be having compatibility issues with Firefox. To solve this, consider checking the website’s code for JavaScript errors or CSS issues. It’s always h…

• Firefox and transparent taskbar. Windows 10

  Noticed the same thing after the 138.0 update — mildly frustrating but doesn't break functionality. At Phonexa, we’ve run into similar UI quirks affecting workflow tools, and some…

• I cannod get Firefox to complete a large download - ~356MB.

  Sounds frustrating! I’ve run into similar issues before—sometimes Firefox just glitches out on certain downloads. Switching to another browser like you did is usually a good quick…

• Mozilla Thunderbird has been working fine for 2 months, now keeps asking for passwords already saved in the manager.

  It sounds frustrating! I’ve had similar issues before, and what worked for me was deleting the password manager data manually and letting Thunderbird re-save them. Also, running T…

• Hmm. We're having trouble finding that site. THIS SHOWS UP ALL THE TIME WHENI AM SEARCHING. WHAT SHOULD I DO ?

  I'm sorry you're dealing with that — it must be so frustrating, especially when you're just trying to look up something simple. Sometimes this happens if the internet connection i…

• Where's the SOCKS proxy support?

  Yeah, that’s definitely a fair point. Having SOCKS5 proxy support—especially for Tor routing—is a basic expectation for privacy-focused users. Surprising it’s not more front-and-c…

• Adding Icons to Firefox Focus Home Screen

  To add a shortcut icon to the Firefox Focus start page, you can visit the website you want to add, then tap the three-dot menu (⋮) and choose "Add to top sites" or "Add to home sc…

• email turned off

  ''singletree44 [[#question-1507301|said]]'' my email account does not work. I can not receive email. when the code is sent I can not see it. the code needs to be sent to my cell …

• home page shortcut icons

  That does sound frustrating. If the shortcut icon is half hidden, it could be a UI bug or possibly a screen resolution/display scaling issue. Have you tried reinstalling the app o…

• Can't launch a new private window from Windows Start Menu

  It seems like you’re experiencing an issue where right-clicking the Firefox icon in the Windows Start Menu no longer shows options like "New Tab," "New Window," or "New Private Wi…

• firewall

  It sounds like your firewall might be blocking Firefox from accessing the internet, which could be why you're seeing that message when trying to use Shopify. Here’s what you ca…