Thunderbird Community Forum

I was not receiving emails from a Comcast.net email account. I called Best Buy and they used remote access to fix the problem. That fix included deleting and reinstalling the email account. After hanging up with their tech, I notices that dozens of folders and thousands of emails from the last 12 years were gone. I called the Geek Squad back and they could not solve the problem. Are the missing emails still on my computer somewhere? If not, can Comcast recover them? Please help!

I followed the recommended procedure to transfer the TB profile from an older W10 computer to a new W11 computer (both using POP accounts ), via a USB Flash Drive. The folders are all listed on the USB profile copy and observed during the scrolling detailed view while being copied to the new computer. Nevertheless, they are NOT listed in Local Folders on the new profile. Instead, ALL the messages (approx 700 of them!) are presented as UNREAD in the inbox folder. How can I restore the original folder sorting?

As long as I've used TB, which is many years now, I've had no complaints. I have absolutely no desire to change to a different program.

That being said, I'm at wits' end with the recent issue of Notification Sound Alerts (NSA) upon delivery of a new message. Simply stated, beginning about 6 or 8 months ago, the NSA seem to simply work whenever they want to. I can go a month or two at a time and receive the NSA, and then suddenly one day, NSA will stop functioning on its own. This "pause," we'll call it, will last 4 or 5 months, then then suddenly begin to work again.

I have attempted every imaginable fix as recommended in this forum. There's no need to list them all, because I've made every suggested adjustment that's been recommended. But there's no rhyme or reason to why the NSA will work as programed for a period, and then decide on its own to stop working.

I don't know if this is a glitch in TB that is simply beyond my feeble attempts to rectify, or if any other TB users are experiencing the same issue. I have even gone so far as to attempt to find an Add-On that will supplement the NSA. However, none that I have uncovered, particularly those suggested in this Forum, seem to be compatible with either the version of TB or Windows 10. I understand that Win 10 is not longer supported in the forum, but please! I do not want to migrate years of email files to another program. I want to use TB but simply need to be "Alerted" when new messages hit the Inbox.

Any assistance or suggestions (except those basic adjustments that proliferate the forum, i.e insure the sound mixer is not muted, etc, etc) would be greatly appreciated and thanks for listening.

I run TBD 140.8.0 esr (64 bit) under Debian 12 Linux. Until recently I could automatically enter a special address from the pertaining addressbook, this does not work anymore. helpfiles do not show a solution thus I am here.

The addressbook is full of addresses however I have to transfer a special address via past and copy into the addressfield of the mail I want to send.

Thanks for a quick answer Jörg Kampmann

Things have suddenly disappeared. My sent file is gone and I have searched and can't find it. Tonight I went to send an email and the tab for doing that is also missing. I tried uninstalling and reinstalling with no success. What's wrong and how do I fix it?

I have followed all the other recommendations with, no luck. I am on Windows 11 and use Eset virus software. Thunderbird is not listed as running it Task Manager, and there is no Profile.lock (think that was what it was called) in the profile directory, and I have deleted the existing profiles and recreated it. I have uninstalled and reinstall Thunderbird, and I have rebooted my computer. I am frustrated and concerned I will loose saved emails and my address book! Help.

'URGENT I can receive emails but cannot send emails. Keep getting them back "undeliverable" but they are to my regular email addresses. I have checked and recheck the format for sending they are correct. This occurred around 2nd April As I am making arrangements for a family member's funeral this is an urgent matter.

I am shifting over to TB from Windows Live Mail. I have installed TB Ver 115.16.2 on 7 computers successfully (Win 7, 10 and 11) over the past year. But on one Win 7 computer TB will not save the password. Usually TB asks for the Password during set-up. But here it asked for it in a pop-up box. Yes, I entered the correct password. Yes, I said "save with Password manager." But here it keeps asking for it, over and over. At one point TB connected to the POP download server, just long enough to download all the incoming emails, but then quit connecting. It won't connect to the SMTP server. The port numbers for POP and SMTP are correct and the security settings are correct. I've done a lot of web searching. Most sites say that profile files logins.json and key4.db may be corrupted. I disabled them (by renaming) and copied those two files from another computer on which the same Thunderbird version works properly on the same mail server. Same thing - TB still keeps asking for the POP server password. I just deleted TB (uninstalled, and deleted all the appdata directories, and verified there were no lingering registry keys using a list shown on Spiceworks). I'll next reinstall, but don't have much confidence that it will work. Thanks.

Ich benutze Firefox auf zwei Windows 11 Rechnern. Die Version ist auf beiden Rechnern gleich, (149.9 esr 32Bit ) , beide Rechner greifen im Fall des Verfassens einer E-Mails mit Anhängen auf einen gemeinsamen Speicher über LAN zu, seit kurzem gibt es bei einem der beiden Rechner aber beim Anhängen einer Datei an die Mail eine Verzögerung von ca. 5 Sekunden, bevor der Anhang auftaucht, unabhängig von dessen Größe. ( Also auch kleine Pdf´s werden verzögert angezeigt.) Der zweite Rechner hat das Problem nicht, selbst bei grösseren Anhängen. ( Auch sind die Rechner fast bau-und ausstattungsgleich ) Testprogramme auf dem Problem-PC zeigen keine Auffälligkeiten beim Schreiben und Lesen, auch die Internet-Verbindung ist die gleiche... Habe bereits die Einstellungen der Konten und des Programms in beiden Rechnern verglichen, sie sind gleich. Hat jemand eine Idee, woran das liegen kann?

Grüsse, Martin

Can not send emails through RoadRunner Mozilla Thunderbird. Can receive. Can send in Spectrum.net, so email account is working properly. Can send and receive with android phone, just not Mozilla. Can not check for latest updates.

I have had my main email account with Earlink.net since 1997.

It's functuionality is OK, but falling behind with the years, and now not at par with major email accounts. Furthermore, they keep raining tehmonthly price!

I'm using your Thunderbird as a backup only.

So, I want to get another/new account, at a better, more modern provider, and hopefully at a lower price.

But, once I do that, I need all my emails (organized in folders) accumulated for years to be brought to my new account AND future emails received at my old Earthlink account to be forwarded to my new account.

Please advise!

Thanks!