can no longer attach files to email or type in top of write screen. My Write Screen is divided in middle can write at bottom.
This problem developed two weeks ago. I can still use Google Chrome for email OK but have used Firefox since your first release and want to continue to use the best browser. I removed Firefox, downloaded a new copy today, and re-installed. Same results. When I try to write an email message I get a divided screen and cannot write in the top half. There is no active button for browse to add an attachment. I use Firefox at home on several machines with no problems. This machine is still using Windows XP Pro, but has been very reliable until now. I suspect a corrupt version of the write page is hidden somewhere in my system and removing the install did not remove it.
Any help would be greatly appreciated.
Dave Harris
All Replies (3)
Please create a screenshot of the problem you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.
Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.
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Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
- Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
OK. I have started Firefox in the safe mode but still have the problem. I have a screen shot of my write screen attached as a .png
correction: when choosing the image png file in Chrome I am told that the "Image is invalid" I can open the file with Paint with no problems! Since I cannot send any attachments in Mozilla I'm stuck.
if you unable to upload image..
upload into photobucket and provide the link