When trying to open Firefox a crash occurs immediately.
I have opened Firefox on safe mode, and this does not work. I have also tried the other crash suggestions for Firefox on the help web page. I tried to download Firefox again from the website. The download completes to 99% and then stops. What can I do?
All Replies (1)
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.
See:
- http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
- https://support.mozilla.com/kb/Mozilla+Crash+Reporter
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See "Disable virus scanning in Firefox preferences - Windows"