When I try to "add a device" on my sync account, the "add a device" screeen does not pop up, all that comes up is a firefox help page

The Sync service is currently having some server related problems they are working on resolving them as soon as possible. https://services.mozilla.com/status/

Hi!

I've been checking and I think i understand your issue. The instructions that you are seeing are for Firefox 4 and above, where the Add Device button gives you the pop up with 3 boxes for the code.

Unfortunately, you are trying this on a Firefox 3.6 and the way it works is a little different. In short, you need to use the Sync Key in the new device.

Please, refer to the second section of this article to get detailed instructions: How to sync Firefox between computers

Thanks for your responses... To Ibai - the link you included in your answer is not working. When I click on it i get the "page not found"... Also, I was trying to use the sync key in my new device, and it still wouldn't connect...

Sorry about that, it should work now: How to sync Firefox between computers

Maybe it's my computer, but I still get the "page not found" message  :(

It's not you, it's me having issues with the spaces in the URL. Here goes the good one: How to sync Firefox between computers

I updated all the previous ones.

Great - thanks - the link worked this time, but I guess I should have clarified in my original question that my other device is a Samsung SGH-I897 smartphone. I'm guessing that maybe it is a server issue like kbrosnan mentioned in his answer. I really appreciate all your help!

OK - it started syncing and it's been syncing for about a 1/2 hour and still going. Since it hasn't synced on this phone before, I'm assuming that amount of time is normal?????

Yep, that is normal for a first time sync.

Thanks!