Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

When I click on an action, nothing happens unless I keep moving the mouse pointer. This has only happened since I upgraded to version 6. Interestingly, the some situation is with the "SafeCentral" software.

  • 3 উত্তরসমূহ
  • 5 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা Hasan

more options

This happens every time I click on a button or text that does something like, after entering some information then clicking on say, a button to "Continue". The screen freezes and the little symbol on the left hand side of the tab stops rotating, but starts as soon as I move the mouse. If I stop moving the mouse the screen freezes again. I also have installed on my computer the application, SafeCentral, which I know uses Firefox. This problem has only been encountered since I updated to version 6 and also when SafeCentral update the Firefox version they use.

Wired or what! Thank you for any assistance you can offer. Regards Michael Murray

This happens every time I click on a button or text that does something like, after entering some information then clicking on say, a button to "Continue". The screen freezes and the little symbol on the left hand side of the tab stops rotating, but starts as soon as I move the mouse. If I stop moving the mouse the screen freezes again. I also have installed on my computer the application, '''SafeCentral''', which I know uses Firefox. This problem has only been encountered since I updated to version 6 and also when SafeCentral update the Firefox version they use. Wired or what! Thank you for any assistance you can offer. Regards Michael Murray

All Replies (3)

more options

Interesting issue. I do not know exactly that this is the issue but it reminds me of an issue we had on some of our newer HP dual-core desktop computers.

The computer is slow and animation is slow, unless the mouse cursor is being moved around, when it speeds up to normal speed.

This particular issue is caused by a known problem with Intel and AMD dual core processors.

We worked around the issue by adding the "/usepmtimer" switch in the boot.ini file on the hard disk. This is easy to do in Windows XP but a little bit more involved in Windows 7.

Again, I can't say it for sure that it is the same issue you are experiencing but it sounds very similar.



Possible reference in Bugzilla:

https://bugzilla.mozilla.org/show_bug.cgi?id=277547

more options

Thank you for your prompt reply. I think you have identified the problem straight away, well done! I first encountered the problem a couple of months ago with an update on Safe Central, (protected environment) software. SC uses the Firefox browser. I won't insult you by explaining what the program does, I'm sure know better that I. I didn't have this problem with Version 5 of Firefox, so I conclude the easiest way to solve this issue would be for me to uninstall v. 6 and reinstall V. 5. As I only use SC for online shopping I can live with this miner irritation. I also notice the Trend Micro Toolbar, though it appears on the Firefox screen, does not monitor the web sites or check email addresses. So the TM boffins also have a problem with V.6, but I wager they aren't aware of it yet. Just in closing, I also use Chrome and Internet Explorer that work perfectly well. The problem defiantly lies with Mozilla.

Kind regards Michael

more options

Clear Cookies & Cache

Clear the Network Cache

Troubleshooting extensions and themes

Check and tell if its working.


Your Flash plugin is quite older. You need to update it.

Adobe Flash Player 10.3.183.7 (2.94 MB)

=> When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)

Update All your Firefox Plugins