It is exceedingly difficult to get anything useful from a diagnostic process when you have already decided where the problem lies. Unfortunately these days the problem rarely lies where the error occurs. First things first. I really do not care if you can login on some web page. That is a webpage,not email or an email server which uses completely different protocols. Comparing webmail and real email is a little like comparing travel by road and air. Both get you to the same destination in the end but how they do it is only vaguely similar. Even if webmail does allow you to interact with your email it offer almost no diagnostic value at all.. The next most important thing is that these days the password used on a website is often not the one to be used for email. ATT being one of the huge players in the US market that never uses the same password.

However as your setting worked for a number of days,there is no inherent reason to think they magically changed overnight we need to be looking outside the traditional email client email server box..

I am guessing that you fixed the antivirus on your new computer about the time everything went pear shaped. It is truly amazing the amount of failure in email that is caused by antivirus products and their ancillary software. Firewalls, VPNs and other security breaking things like a failure to respect encrypted communications. Instead hacking them with man in the middle hacking techniques and rather dodgy self signed encryption certificate that Thunderbird does not accept by default because the chain of trust in the certificate space is crucial to the whole encrypted communications process.

So what antivirus do you use? If you disable it does the problem with mail go away?

Lots of word salad with little value. But to answer with two important facts;

1. Anti-virus was installed FIRST. THEN everything else. So that blows it out of the water being the issue. And after everything was installed it worked fine FOR 3-4 DAYS.

2. You apparently missed the point that the PASSWORD is not being accepted in TB. At CenturyLinks site the SAME PASSWORD WORKS.

Your only question really seems to be what AV I use.... BitDefender.

Matt's comments are valid. Thunderbird is intentionally ignorant of what it does. It sends the password you provided and displays the return message. That is, Thunderbird is not rejecting your password: your email provider is. So, as Matt indicated, something else is involved. I suggest checking to see if Bitdefender has a means to bypass email, or possibly disable Bitdefender for a test.

Adding emails to whitelist makes no difference. TB still demands, and rejects, correct passwords.

The email whitelist is not affiliated with passwords. The solution likes elsewhere, as Matt indicated.

I guess this is a problem that has no solution.

I've been using Thunderbird with centurytel.net (centurylink.net) for about 15 years and never having this exact problem. I believe this started about 6 to 8 months ago when centurylink had some transition to "new" software and/or hardware...possibly connected to the apparent transition from q.com to mycl.com?

When Thunderbird will not download emails from centurylink, it takes between 1 to 3 days and Thunderbird is working again. Repeated contacts with centurylink provides no hint of why this keeps happening and there appears to be no transparency from centurylink on what they think might be happening.

At first one of the things centurylink thought might be happening is their email server(s) might be thinking my email account was being used for scam operations...absolutely not the case, but I do forward to various enterprises i.e. PayPal, when I receive the scams we are all getting. I thought maybe because I was forwarding the phishing scams that centurylink was perceiving my email account as a scam.

I stopped forwarding the scam emails and thought it had solved the problem only to encounter the usual 7 to 10 days of using Thunderbird and having it do down for the 1 to 3 days before it begins functioning again.

After so many months of this occurring, I finally filed a complaint with the FCC over this problem, which I think centurylink is ignoring...nothing so far in the way of an explanation from centurylink based upon my complaint and certainly direct contact with centurylink on this matter is amazingly frustrating, because they keep providing the same inane answers.

Just an FYI on this situation since I've been using Thunderbird for so many years without this problem ever happening until the recent changes wrought by centurylink.