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Thunderbird crashes when we are sending email from Sage ERP software - error code bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

Thunderbird Troubleshooting
Wayne Mery replied
SuMo Bot
SuMo Bot

Good morning

My client uses Thunderbird as the default mail client. I have setup SMTP in the Sage ERP system as the email configuration.

If we send email from Sage, Thunderbird crashes, however, the email does send though. If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage. Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413

What could cause this and do you have any possible solutions?

Kind regards Maritza [removed phone# from public forum]

Good morning My client uses Thunderbird as the default mail client. I have setup SMTP in the Sage ERP system as the email configuration. If we send email from Sage, Thunderbird crashes, however, the email does send though. If we reopen Thunderbird, it continues to work, but crashes again, once an email is sent from Sage. Error code: bp-cfdfe3a3-9c4d-487d-9a10-e59510230413 What could cause this and do you have any possible solutions? Kind regards Maritza [removed phone# from public forum]

James দ্বারা পরিমিত

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Is computer a 32bit or 64bit OS ?

Is Sage ERP a 32bit or 64 bit version

Is Thunderbird 32bit or 64bit version ?

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

Maritza, When was your last crash? Please post the most recent crash IDs. Thanks

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

Moving this forward requires more information from the reporter.

SuMo Bot
SuMo Bot প্রশ্নের মালিক

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