a popup of mime or html code appears when I recieve an email
Hi, the attached image shows the screen that appears every time I download emails. It overlays all other screens, stays up for about 30 seconds and then goes. I would like someone to tell me how to stop this as it is very annoying.
Thanks Helen
ETA I have tried uninstalling and reinstalling Thunderbird with no success.
Helen P দ্বারা পরিমিত
সমাধান চয়ন করুন
Thanks for all your help, because of it I looked closer at AVG and found I could turn off tray notifications for the email scanner. Having done that I no longer get the annoying popup.
A solution of sorts.
Many thanks Helen
প্রেক্ষাপটে এই উত্তরটি পড়ুন। 👍 0All Replies (17)
Go to View -> Message body as... and select 'Original HTML'
Does that fix it?
Thank you for answering but unfortunately no, it is already set to 'Original HTML'.
I have just set it to plain text and sent myself an email, and set it back to 'original html' and sent a test email. The screen came up both times.
Anything else I can try?
What version of Thunderbird are you using? Do you have any anti-virus software running? Try running without add-ons. Help -> Restart with add-ons disabled.
Try this:
- Tools -> Error console (or Ctrl-Shift-J); clear the error log (button near top)
- send yourself another email
- look at the error log again and tell me what you got
Another thought: View -> Headers -> Normal
I'm using 31.5.0 on Windows 7, AVG free anti-virus.
Headers are set to normal, and I've attached a screen shot of the error console after sending an email in safe mode. I still got the screen of code in safe mode.
Thanks for all your help.
- disable AVG
- upgrade to TB 31.6.0
- reboot your computer
- retest
- do these next steps if you still have problems
- Help -> Troubleshooting Information -> Copy text to clipboard; then go to http://pastebin.com/ and paste your clipboard there; set the expiration for a week and send me the number it gives you.
- start with step 4 of http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird
Hi,
The Pastebin id is: kj2yLQrQ.
I'll post more when I've worked through the diagnostics page.
Thanks Helen
Helen, Pastebin said it was already expired, so try it this way (probably simpler anyway):
Help -> Troubleshooting Information -> Copy text to clipboard; then in this question in this forum, right click in the Reply box and select paste. All info will be pasted. Then click on 'Post Reply'.
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (pop3) mail.waitrose.com:110, plain, passwordCleartext OUTGOING: smtpmail.waitrose.com:25, plain, passwordCleartext, true
account5: INCOMING: account5, , (nntp) news.mozilla.org:119, plain, passwordCleartext OUTGOING: smtpmail.waitrose.com:25, plain, passwordCleartext, true
account7: INCOMING: account7, , (pop3) mail.plus.net:110, plain, 0 OUTGOING: relay.plus.net:25, plain, none, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-5c528001-1a71-4727-9199-87f8a2120618 (18/06/2012)
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.background_color: #FFFFCC extensions.lastAppVersion: 31.6.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: dae52f3f-9503-4d9a-82ab-8de44c7a095 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1428049122 places.history.expiration.transient_current_max_pages: 80519 plugin.importedState: true plugins.update.notifyUser: true print.print_printer: Epson Stylus Photo 810 (M) print.printer_Epson_Stylus_Photo_810_(M).print_bgcolor: false print.printer_Epson_Stylus_Photo_810_(M).print_bgimages: false print.printer_Epson_Stylus_Photo_810_(M).print_command: print.printer_Epson_Stylus_Photo_810_(M).print_downloadfonts: false print.printer_Epson_Stylus_Photo_810_(M).print_edge_bottom: 0 print.printer_Epson_Stylus_Photo_810_(M).print_edge_left: 0 print.printer_Epson_Stylus_Photo_810_(M).print_edge_right: 0 print.printer_Epson_Stylus_Photo_810_(M).print_edge_top: 0 print.printer_Epson_Stylus_Photo_810_(M).print_evenpages: true print.printer_Epson_Stylus_Photo_810_(M).print_footercenter: print.printer_Epson_Stylus_Photo_810_(M).print_footerleft: print.printer_Epson_Stylus_Photo_810_(M).print_footerright: print.printer_Epson_Stylus_Photo_810_(M).print_headercenter: print.printer_Epson_Stylus_Photo_810_(M).print_headerleft: print.printer_Epson_Stylus_Photo_810_(M).print_headerright: print.printer_Epson_Stylus_Photo_810_(M).print_in_color: true print.printer_Epson_Stylus_Photo_810_(M).print_margin_bottom: 0.275694459676743 print.printer_Epson_Stylus_Photo_810_(M).print_margin_left: 0.275694459676743 print.printer_Epson_Stylus_Photo_810_(M).print_margin_right: 0.275694459676743 print.printer_Epson_Stylus_Photo_810_(M).print_margin_top: 0.275694459676743 print.printer_Epson_Stylus_Photo_810_(M).print_oddpages: true print.printer_Epson_Stylus_Photo_810_(M).print_orientation: 0 print.printer_Epson_Stylus_Photo_810_(M).print_pagedelay: 500 print.printer_Epson_Stylus_Photo_810_(M).print_paper_data: 9 print.printer_Epson_Stylus_Photo_810_(M).print_paper_height: 11.00 print.printer_Epson_Stylus_Photo_810_(M).print_paper_size: 0 print.printer_Epson_Stylus_Photo_810_(M).print_paper_size_type: 0 print.printer_Epson_Stylus_Photo_810_(M).print_paper_size_unit: 1 print.printer_Epson_Stylus_Photo_810_(M).print_paper_width: 8.50 print.printer_Epson_Stylus_Photo_810_(M).print_reversed: false print.printer_Epson_Stylus_Photo_810_(M).print_scaling: 1.00 print.printer_Epson_Stylus_Photo_810_(M).print_shrink_to_fit: true print.printer_Epson_Stylus_Photo_810_(M).print_to_file: false print.printer_Epson_Stylus_Photo_810_(M).print_unwriteable_margin_bottom: 0 print.printer_Epson_Stylus_Photo_810_(M).print_unwriteable_margin_left: 0 print.printer_Epson_Stylus_Photo_810_(M).print_unwriteable_margin_right: 0 print.printer_Epson_Stylus_Photo_810_(M).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true
Graphics
Adapter Description: NVIDIA GeForce GTS 250 Vendor ID: 0x10de Device ID: 0x0615 Adapter RAM: 1024 Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um Driver Version: 9.18.13.4144 Driver Date: 2-3-2015 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 10
AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
I have now worked through the steps in the diagnostics page and I still get the popup in a new profile. Does this mean that the problem lies outside Thunderbird with my firewall or antivirus?
You said it "appears every time I download emails"; so is it when you click on an Inbox, or when you open an email?
I see you have three accounts. Does happen on all of them, or just one?
go to Options -> Advanced -> General -> Config Editor -> Yes, you will be careful and find 'accessibility.typeaheadfind.flashBar'. Set it to 'default' (which I think is a 1). Close that screen and click OK. Restart TB. FYI: I check my setting: default 1; I checked my wife's Win 8: user set 2; and yours is user set 0. !?!
It comes up once every time I click 'Get Message' and everytime Thunderbird automatically checks. I can not tell if it is all the accounts but it is definitely the main one, waitrose.com. I rarely use the plus.net account and never have used the mozilla news account.
I will go and change the config editor in a moment.
I just set that line to 1 and it did come up default. Still the same screen when I sent a test email.
That was just a 'shot in the dark'; I didn't think it was related.
Just to confirm:
- you've run with AVG disabled
- you've run with add-ons disabled
- do you have any special TB themes set?
- do you have any Windows accessibility options set?
I don't see how your firewall could affect it. Beyond this, I think it's time to call in the "big guns" ;)
Your help and persistance has been amazing, thank you.
I've just checked again with AVG disabled and this time the screen didn't appear. I've done it twice because I couldn't believe it the first time and it still didn't appear, so I have a problem somewhere with AVG and Thunderbird.
Do you have any ideas?
Many thanks Helen
That is getting outside my area of expertise. Maybe Matt or one of the others can help.
Best wishes.
চয়ন করা সমাধান
Thanks for all your help, because of it I looked closer at AVG and found I could turn off tray notifications for the email scanner. Having done that I no longer get the annoying popup.
A solution of sorts.
Many thanks Helen