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When I log in with my gmail account I get "invalid email account"

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My gmail account gets error messages when I log into a new account. The message is "Invalid EMail Account" or "Email account is not recognizable"

My gmail account gets error messages when I log into a new account. The message is "Invalid EMail Account" or "Email account is not recognizable"

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 14.0 r0
  • 5.1.30514.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • This plug-in enables downloading of HTML5 videos
  • This plug-in enables downloading of Flash videos
  • This plug-in enables downloading with the Download This Video button
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • LastPass Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • ScorchPlugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • Advertising Cookie Opt-out 1.5 (optout@google.com)
  • LastPass 3.1.50 (support@lastpass.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo! Toolbar 3.2.4.20140604103324 ({635abd67-4fe9-1b23-4f01-e679fa7484c1})
  • Norton Toolbar 2014.7.2.6 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • RealDownloader 17.0.8 ({0FAA5C82-A094-4541-8811-D3361F972A81}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-9-2013
  • driverDate2:
  • driverVersion: 9.18.10.3234
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage: www.yahoo.com
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Cambria
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1407864562
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1407171437

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
956 solutions 14044 answers

Enter the information slowly, and check what is entered.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

and

  • Remove Cookies

Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Enter the information slowly, and check what is entered. Many site issues can be caused by corrupt cookies or cache. * Clear the Cache Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" and * Remove Cookies '''''Warning ! ! '' This will log you out of all sites you're logged in to.''' Press the '''Alt''' or '''F10''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Privacy.''' Under '''History''', select Firefox will '''Use Custom Settings'''. There is a button on the right side called '''Show Cookies'''. If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Press the '''Alt''' or '''F10''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.