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Sign-in issues on android

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by kilakori

kilakori
kilakori
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I have recently updated my OS (Android) and reinstalled Firefox. I am now unable to sign in (only on THIS PARTICULAR smartphone). After entering my email and password Firefox redirects me to the accounts settings page and everything seems fine. However when I tap on menu button I still get the "Sign in to synchronise" prompt. Any help would be greatly appreciated.

I have recently updated my OS (Android) and reinstalled Firefox. I am now unable to sign in (only on THIS PARTICULAR smartphone). After entering my email and password Firefox redirects me to the accounts settings page and everything seems fine. However when I tap on menu button I still get the "Sign in to synchronise" prompt. Any help would be greatly appreciated.

Chosen solution

Update: I can use my account now; I created a new account, signed in, signed out and am now able to use my original account on my smartphone.

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All Replies (3)

Paul
Paul
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Hi

What is the version number of Firefox for Android that you have installed?

kilakori
kilakori Question owner
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Hi, Paul! I'm running Firefox 104.1.0 (Build #2015898515), 99759dd72+ on the latest PixelExperience 12 Plus (August) patch.

kilakori
kilakori Question owner
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Chosen Solution

Update: I can use my account now; I created a new account, signed in, signed out and am now able to use my original account on my smartphone.