Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have to update a password; TBird won't use old in/out settings.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

miltboyd
miltboyd
more options

The JoyfulLadle.org is hosted by A2Hosting.com, and has email director@joyfulladle.org. A2Hosting recently changed requirements for email passwords, and don't act on passwords it thinks are too weak; TBird does not connect to the mail server anymore. I can't send or receive emails.

I changed the password, and tried to update the TBird account settings. I entered the new password, and TBird tested the connection. It won't use the old values for incoming and outgoing, and can't discover the proper values.

What should I do? Can I create a new email account with the same name as before? Will that cause the loss of old emails?

The JoyfulLadle.org is hosted by A2Hosting.com, and has email director@joyfulladle.org. A2Hosting recently changed requirements for email passwords, and don't act on passwords it thinks are too weak; TBird does not connect to the mail server anymore. I can't send or receive emails. I changed the password, and tried to update the TBird account settings. I entered the new password, and TBird tested the connection. It won't use the old values for incoming and outgoing, and can't discover the proper values. What should I do? Can I create a new email account with the same name as before? Will that cause the loss of old emails?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

re :I changed the password, and tried to update the TBird account settings...... I entered the new password, and TBird tested the connection. Are you sure you were updating the password settings? Tbird tested connection sounds like where you create accounts. Why are you looking in Account Settings? Did they also tell you to change server settings?


Passwords are stored and updated in 'Options'. 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab click on 'Saved Passwords' button click on 'Show Passwords' button

You should have two entries that need password updating. either 'mailbox://...' if pop account or imap://.... if imap account and also 'smtp://....' for outgoing.

Right click on appropriate line and choose 'Edit Password' enter the correct password

when finished click on 'Close' button click on 'OK'

Exit and then Restart Thunderbird.