Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

where are my deleted e-mails and junk mail

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Toad-Hall

aliyou15
aliyou15
more options

Cannot retrieve deleted e-mail messages and junk mail

Cannot retrieve deleted e-mail messages and junk mail

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If this is an imap mail account, some servers auto delete messages that are in the 'Deleted/Trash' folder.

Is this a pop or imap mail account? What is the bit after the @ eg: is it gmail, yahoo, comcast etc ?

Check your Thunderbird settings for those folders. Right click on mail account in Folder Pane and select 'Settings' Select 'Server Settings' bottom right 'Message Storage' Uncheck 'Empty Deleted folder on exit'

Select 'Junk Settings' Bottom right 'Destination and Retention' uncheck 'Automatically delete junk mail older than XX days'

click on 'OK'