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Dear Mozilla / Firefox Support Team,

I am writing to formally and urgently request that you restore access to the Firefox VPN service for users in Iran.

Until recently, the Firefox VPN service was working very well for us. However, today we discovered that the service has suddenly become unavailable. Whenever we try to activate it, we receive the following message:

• • "VPN is inactive."**

This is extremely disappointing and frustrating, especially considering how important and necessary this service is for users in Iran.

Internet access in Iran is subject to significant restrictions, censorship, and limitations. Reliable VPN services are not simply a convenience for us; they are an essential tool for accessing the open internet, communicating freely, obtaining information, and carrying out everyday online activities.

We strongly urge Mozilla and the Firefox team to reconsider this restriction and make every possible effort to restore VPN availability for users connecting from Iran.

• • We respectfully but firmly request the following:**

1. Please investigate immediately why Firefox VPN has become unavailable in Iran. 2. Please clarify whether access has been deliberately restricted for Iranian users or whether this is a technical issue. 3. Please take the necessary steps to restore the service in Iran as soon as possible. 4. Please do not permanently exclude users in Iran from accessing this essential service. 5. Please provide an estimated timeline for restoring access.

We want to emphasize that users in Iran need this service more than ever. Disabling access to a reliable VPN creates additional difficulties for people who already face serious internet restrictions.

We genuinely appreciate Mozilla's commitment to an open, accessible, and free internet. We hope these values will also extend to users in Iran.

• • Please treat this request as urgent and escalate it to the relevant technical and policy teams. We strongly insist that Firefox VPN access for Iran be restored as quickly as possible.**

We look forward to receiving a clear response and, most importantly, a practical solution.

Thank you for your attention and cooperation.

Best regards, A Firefox user from Iran

Dear Sir/Madam, I was using Mozilla Built-in VPN for quite some time. But, since yesterday I am receiving the message "due to local laws and restriction limits you can not use VPN". I was happy with having the Builtin VPN. I don't know what has happened. Regards, Javid

Firefox’s built-in VPN worked until yesterday, but now it loops between “Continue to VPN” and “Get started.”

I use Firefox 159.0.1 (64-bit) on Windows 11 Pro (64-bit).

I have already checked the following:

Signing out of my Mozilla account and signing back in several times did not help.

No “VPN - MVP Beta Holdback” study is listed.

“Allow Firefox to improve features, performance, and stability between updates” is enabled.

The Policies page says “The Enterprise Policies service is inactive.”

The preference browser.ipProtection.entitlementCache exists, but its value is empty. I have not changed or deleted it.

Please help me determine whether this is an account-eligibility problem, a service problem, or a Firefox issue. Please provide simple, step-by-step instructions.

Hello, I saw that Firefox is offering unlimited VPN throughout the holiday season on this article here: https://blog.mozilla.org/en/firefox/built-in-vpn-unlimited-data/?utm_medium=organicsocial&utm_source=reddit&utm_campaign=vpn&utm_content=

However, I have not yet received the option to use VPN whatsoever in my country Italy. I have checked the list of countries and I am sure it's supported...

I remember there was a similar program earlier this year which had unlimited browser VPN, but my Firefox browser still does not have VPN whatsoever at all.

How do I get access to VPN? Or do I have to contact support to get access? I'm just confused that I seemingly don't have any access to it, this would be my second time not being able to take advantage of the free VPN period.

Hello Mozilla Support,

I need help with the built-in VPN in Firefox 159.0.1 on Windows.

The VPN was working perfectly on my computer until a few days ago. Then, suddenly, it stopped working.

When I click "Get started" in the Firefox VPN panel, I am redirected to sign in to my Mozilla account. The sign-in process succeeds, but when I return to Firefox, the VPN panel still shows "Get started" instead of "Turn on VPN".

I also previously received this error:

"VPN Unavailable – Local laws and restrictions limit where you can use VPN."

Here are the troubleshooting steps I have already completed:

- Signed out of my Mozilla account and signed back in. - Confirmed that Firefox Sync is enabled. - Confirmed that Remote Improvements is enabled. - Checked about:studies. No VPN-related holdback study was found. - Checked about:policies. Enterprise Policies are inactive. - Checked about:config. browser.ipProtection.enabled is set to true. - Checked proxy settings. No manual proxy configuration was found.

My internet connection is through an Iranian mobile network (MCI/Hamrah Aval), and websites detect my IP location as Iran.

However, the built-in VPN was working on this same computer and internet connection just a few days ago.

Could you please help me understand:

1. Why does Firefox keep returning to "Get started" after a successful Mozilla account sign-in? 2. Has there been any recent change to regional eligibility or VPN availability? 3. Is this a known issue with Firefox 159.0.1?

I would really appreciate your help in restoring the built-in VPN.

Thank you.

Sup guys.

I switched to firefox a while back and as luck would have it, discovered it's perfectly fine free built-in vpn. being from the most notorious country on planet earth, we're extremely restricted in terms of accessing the free world and this felt like a breeze. (Only other way I could connect was using TOR. and it'd take me very very long time to just load a page, just like it's taking right now.)

It worked very well for me. one tap connection and all. but this morning I tried using it and suddenly it's giving me the "access blocked in your region" message.

I do understand that firefox isn't obligated to provide, but I also think we have nothing to do with those who are ruling us forcefully and also think that feature was a great match for people like us.

I'm in a terrible situation mentally, physically and financially. and not really able to find something else since nothing really works here.

If someone on Firefox team reads this, I really appreciate some insights.

thanks.

Hello Mozilla Support Team,

I am experiencing a persistent issue with the built-in Firefox VPN feature in Firefox version 159.0.1 on Windows 10 Pro 64-bit.

I have successfully signed up for a Mozilla account and signed in to Firefox. However, the VPN feature does not activate and the interface continuously displays "Get Started" instead of showing the VPN on/off toggle.

Here are the troubleshooting steps I have already completed:

1. Successfully signed out and signed back into my Mozilla account. 2. Confirmed that my account is recognized as signed in. 3. Tested the VPN feature in Firefox Troubleshoot Mode. The problem remained unchanged. 4. Checked Firefox's Troubleshooting Information page. 5. Investigated the VPN-related settings and configuration. 6. Restarted Firefox and repeated the tests.

Additional diagnostic information: - Operating System: Windows 10 Pro 64-bit - Firefox Version: 159.0.1 - VPN Type: Built-in Firefox VPN - Account Sign-in Status: Successful - VPN Interface Status: "Get Started" - Expected Behavior: A functional VPN activation toggle should appear. - Actual Behavior: The VPN setup screen remains stuck on "Get Started".

The issue persists even after these troubleshooting steps.

Could you please investigate whether this is an account eligibility, regional availability, server-side activation, or Firefox VPN provisioning issue?

I would appreciate detailed instructions to resolve this problem or confirmation if there is a known issue affecting Firefox VPN activation.

Thank you for your assistance.

hello dear firefox I can,t coneccted with vpn firefox please chek in and fixed my problem beacuse i need this vpn for my work . thankrepead it please fixed my problem beacuse i need it