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Hello Mozilla Support,

I need help with the built-in VPN in Firefox 159.0.1 on Windows.

The VPN was working perfectly on my computer until a few days ago. Then, suddenly, it stopped working.

When I click "Get started" in the Firefox VPN panel, I am redirected to sign in to my Mozilla account. The sign-in process succeeds, but when I return to Firefox, the VPN panel still shows "Get started" instead of "Turn on VPN".

I also previously received this error:

"VPN Unavailable – Local laws and restrictions limit where you can use VPN."

Here are the troubleshooting steps I have already completed:

- Signed out of my Mozilla account and signed back in. - Confirmed that Firefox Sync is enabled. - Confirmed that Remote Improvements is enabled. - Checked about:studies. No VPN-related holdback study was found. - Checked about:policies. Enterprise Policies are inactive. - Checked about:config. browser.ipProtection.enabled is set to true. - Checked proxy settings. No manual proxy configuration was found.

My internet connection is through an Iranian mobile network (MCI/Hamrah Aval), and websites detect my IP location as Iran.

However, the built-in VPN was working on this same computer and internet connection just a few days ago.

Could you please help me understand:

1. Why does Firefox keep returning to "Get started" after a successful Mozilla account sign-in? 2. Has there been any recent change to regional eligibility or VPN availability? 3. Is this a known issue with Firefox 159.0.1?

I would really appreciate your help in restoring the built-in VPN.

Thank you.

Sup guys.

I switched to firefox a while back and as luck would have it, discovered it's perfectly fine free built-in vpn. being from the most notorious country on planet earth, we're extremely restricted in terms of accessing the free world and this felt like a breeze. (Only other way I could connect was using TOR. and it'd take me very very long time to just load a page, just like it's taking right now.)

It worked very well for me. one tap connection and all. but this morning I tried using it and suddenly it's giving me the "access blocked in your region" message.

I do understand that firefox isn't obligated to provide, but I also think we have nothing to do with those who are ruling us forcefully and also think that feature was a great match for people like us.

I'm in a terrible situation mentally, physically and financially. and not really able to find something else since nothing really works here.

If someone on Firefox team reads this, I really appreciate some insights.

thanks.

Subject: Firefox Built-in VPN Stuck on “Get Started” After Successful Sign-in

Hello Mozilla Support Team,

I’m experiencing an issue with Firefox’s built-in VPN (IP Protection).

Yesterday, I successfully activated the VPN and used it without any problems for approximately two hours. However, today, when I click the VPN icon and select “Get Started,” I receive the message “Signed in successfully!” but the VPN panel still displays “Get Started” instead of showing the “Turn on VPN” or connection option.

My system details: - Firefox version: 160.0 (64-bit) - Operating system: Windows 10, build 16299.15

Troubleshooting steps I have already tried: - Signed out and signed back into my Mozilla account. - Tested with a new Mozilla account. - Restarted Firefox completely. - Verified that `browser.ipProtection.enabled` is set to `true`. - Checked `browser.ipProtection.guardian.endpoint`, which is set to the default value: `https://vpn.mozilla.org/`. - Confirmed that `browser.ipProtection.stateCache` shows `unauthenticated` and `browser.ipProtection.entitlementCache` is empty. - Confirmed that DNS resolution works and that TCP connectivity to `vpn.mozilla.org` on port 443 succeeds. - Verified that an HTTPS request to `https://vpn.mozilla.org/` returns HTTP 200 OK when using TLS 1.2.

Despite these tests, the VPN panel remains stuck on “Get Started.”

I would appreciate specific troubleshooting steps or confirmation of whether my Firefox installation is eligible for the built-in VPN.

Thank you for your assistance.

Subject: Firefox Built-in VPN Suddenly Blocked by Location Restriction Hello Mozilla Support Team, I am using Firefox 159.0.1 on Windows. Until yesterday morning, the free built-in Firefox VPN was working correctly. However, it suddenly stopped working and now displays this message: "VPN is unavailable. Local laws and restrictions limit where you can use VPN." My public IP address has not changed. Two independent IP geolocation services identify my IP as being located in Azerbaijan. I have checked the following: Firefox is up to date. Remote Improvements is enabled. No VPN-related Beta Holdback study appears in about:studies. Enterprise Policies are inactive. I am signed in to my Mozilla account. Could you please clarify why the built-in VPN suddenly became unavailable and whether this is an expected regional restriction or a possible IP geolocation issue? Thank you for your help.

Dear Mozilla Team,

I'm writing to express my disappointment and concern about the recent restriction on Firefox's built-in VPN for users connecting from Iran.

People in Iran live under severe internet restrictions, widespread censorship, and limited access to independent information and online services. For us, VPNs are not simply a convenience or a way to change our virtual location. They are essential tools for accessing the open internet, communicating freely, and overcoming censorship.

That's precisely why I find it deeply disappointing that Mozilla's built-in VPN has become unavailable to users in Iran, displaying the message:

"VPN is unavailable. Local laws and restrictions limit where you can use VPN."

I understand that Mozilla may have legal and regulatory obligations to consider. However, I urge you to reconsider the impact of this decision on ordinary Iranian users.

People who are already deprived of basic internet freedoms should not face additional barriers from a company whose mission and values are built around an open, accessible, and free internet.

Mozilla has long stood for privacy, freedom, and an open web. I sincerely hope these principles will extend to Iranian users as well, rather than leaving them behind precisely when they need these tools the most.

Could you please clarify:

1. Why has Firefox's built-in VPN become unavailable in Iran? 2. Is this a permanent restriction or a temporary measure? 3. Is Mozilla actively considering any way to make this service accessible to Iranian users?

We are not asking for special treatment. We are asking not to be excluded from tools that help people access the free and open internet.

I hope Mozilla will listen to the voices of its Iranian users and reconsider this decision.

Best regards, A Firefox user from Iran

Hello,

I was using Mozilla VPN, and it worked perfectly for about two weeks. However, it suddenly stopped working, and now I get a message saying "VPN is unavailable".

It was working fin before, but I don't know what happened or why it stopped working.

Could you please help me fix this issue?

Thank you!

Hello Mozilla Support Team,

I am experiencing a persistent issue with the built-in Firefox VPN feature in Firefox version 159.0.1 on Windows 10 Pro 64-bit.

I have successfully signed up for a Mozilla account and signed in to Firefox. However, the VPN feature does not activate and the interface continuously displays "Get Started" instead of showing the VPN on/off toggle.

Here are the troubleshooting steps I have already completed:

1. Successfully signed out and signed back into my Mozilla account. 2. Confirmed that my account is recognized as signed in. 3. Tested the VPN feature in Firefox Troubleshoot Mode. The problem remained unchanged. 4. Checked Firefox's Troubleshooting Information page. 5. Investigated the VPN-related settings and configuration. 6. Restarted Firefox and repeated the tests.

Additional diagnostic information: - Operating System: Windows 10 Pro 64-bit - Firefox Version: 159.0.1 - VPN Type: Built-in Firefox VPN - Account Sign-in Status: Successful - VPN Interface Status: "Get Started" - Expected Behavior: A functional VPN activation toggle should appear. - Actual Behavior: The VPN setup screen remains stuck on "Get Started".

The issue persists even after these troubleshooting steps.

Could you please investigate whether this is an account eligibility, regional availability, server-side activation, or Firefox VPN provisioning issue?

I would appreciate detailed instructions to resolve this problem or confirmation if there is a known issue affecting Firefox VPN activation.

Thank you for your assistance.

Firefox built-in VPN is unavailable on my connection and shows the message "Local laws and restrictions limit where you can use VPN." I am using an Iranian IP address. How can I enable the built-in VPN?

hello dear firefox I can,t coneccted with vpn firefox please chek in and fixed my problem beacuse i need this vpn for my work . thankrepead it please fixed my problem beacuse i need it