Thunderbird Community Forum

Although OK 2 days ago, I am no longer receiving emails on one of my email addresses Instead, I am asked for a new password. I would certainly do that but I don't know how. Google tells me to click om the hamburger icon and then how to get to "saved passwords". But when I click on "show Passwords", thinking I might be able to change an email PW there, I am asked to verify my identity and provide a password. I haven't a clue what password is wanted here. My simple Thunderbird PW I set up many years ago does not work. So how do I change my Password for my Email address that no longer works?

I have tried all the solutions posted here and on other sites to no avail. No matter which colors I use in the settings menu, Thunderbird always displays a reply message in dark grey text on a darker grey background. I have tried the system theme, the light theme, several dark themes but the result is always the same. If a hit reply to a message (which is usually HTML) the reply window shows dark grey text on a darker grey background. Has anyone found a solution to this ?

Thanks

Is there a way to batch delete many email addresses from the Address book? I have 156 email addresses from the same server (i.e. "@XXX.com") that are no longer needed and I want to delete them. Is there a fast way to do that?

Thanks!!

Lin

Have just had an issue with an email coming in from a support person at the Uni helpdesk. The inbox (see below left) shows the correct name and email address, but the content is quite different.

When I checked the mail using Outlook, the correct file content was shown (see below right).

I have tried compacting the Inbox folder within TB [128.2.0esr (64-bit)], but no change. I am running Win 11 (64-bit) 23H2 with the latest cumulative update (KB5043076) installed 5 days ago.

Any suggestions gratefully received!

Bill

I am trying to search through all of my messages.

The Global Search feature described here seems to be what I need:

   https://support.mozilla.org/en-US/kb/global-search

It says it will search all fields, accounts, folders, etc. for any messages.

It doesn't exist on my screen, though, the way it's described in that article (as a search box above the Filter box).

The closest feature I can find is Shift-Ctl-F that brings up a very narrowly targeted search facility that forces me to pick the specific folder that I want to search, and the field that I want to search within the eMails within that folder. This highly focused search is the exact opposite of the Global Search feature that I'm looking for, which doesn't make me specify anything to search through.

How do I invoke the Global Search feature, so that I can ask Thunderbird to "just find it" anywhere in the system when I type in a search term?

I'm trying to move Thunderbird to a new PC. Both PC's are running Windows 11. I've followed the instructions for locating my profile. According to "Troubleshooting Information" my profile is supposed to be located at "C:\Users\photo\AppData\Roaming\Thunderbird\Profiles\k6i7koof.default-release\Mail\Local Folders". When I click on the "Open Folder" button, I receive an error message that the folder does not exist. When I try navigating to the folder manually, I can not find a "Thunderbird" folder under "AppData\Roaming". I've selected "Show Hidden Files/Folders" under Windows Explorer. I know my profile exists because I can access a set of Local Folders when I'm in Thunderbird. I'd really like to move those folders over to my new PC. Any help to find the profile folder will be much appreciated.

I have just had to delete one of my accounts, and reinstall it after I kept getting an error message. Doing this seems to have solved the error, but now that account sits at the bottom of the list of all of the emails, but it is one of the accounts I use most regularly and it would be more convenient if it were further up the list. I cannot seem to see a way of moving them anywhere?? In other programs it appears that you simply drag the email address up or down to relocate it? Any help would be appreciated.

Some messages from different sources are opening into native HTML, and are therefore unreadable to me. How can I fix this?

Thunderbird is up-to-date on my Win 10 machine. I've disabled and re-enable HTML rendering.

Today is the first time this has happened, and the problematic messages seem to be random; no apparent connection between sends or type.

Thanks.

Hi,

I'd like to try to configure an Exchange (Office 365) account in Thunderbird Beta, and it doesn't work for me. I use the autodiscover and: 1. Thunderbird tells me that it can recover the connection settings, okay 2. It offers me IMAP, POP and Exchange/Office365. If I select the last one, it says that the server doesn't allow open protocols and that I must install/pay the Owl extension. 3. If I select "configure manually" with Exchange protocol, an error appears: "Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsiMsgAccountManager.createIncomingServer]

Thx

Hello,

I am still having problems with Thunderbird crashing on startup

I first asked about this issue on the 2nd September, here: https://support.mozilla.org/en-US/questions/1461731

I have been submitting Crash reports per business day except for the last couple.

Here are the Submitted Crash ID's, I have been submitting reports as the crashes happen. :

Crash ID: ⁨bp-3b69ccf2-e3c1-431c-bada-e4f2e0240902⁩ Crash ID: ⁨bp-4c4852b8-6599-40b5-97b1-943930240902⁩ Crash ID: ⁨bp-09a86b67-a698-4c2e-a98f-e89f70240903⁩ Crash ID: ⁨bp-526167eb-c915-47fc-8065-f0b140240902⁩ Crash ID: ⁨bp-8965165b-c579-415d-9cb3-cdd010240903⁩ Crash ID: ⁨bp-a8aaf596-7dfc-43b5-8526-e204d0240902⁩ Crash ID: ⁨bp-b45149f4-8bb8-44df-84e4-b78fe0240902⁩ Crash ID: ⁨bp-c284df19-7d63-469a-af6c-9ff6c0240903⁩

More available if needed

Notably, I have 2 computers each with Thunderbird, each accessing the same account. I have no problem on the other computer. I am using no addons on the crashing computer. I have uninstalled and reinstalled the latest version, computer restarts - still crashing. I have checked my RAM. 16GB on board - Basic Graphics Processing - Intel Iris XE.

Any assistance would be appreciated.

Best

I have Thunderbird installed [via Flatpak](https://flathub.org/apps/org.mozilla.Thunderbird) and suddenly it's not recognizing the profile that contains the email accounts. When launching it is showing the welcome wizard instead.

The file system contains quite a few profiles though:

``` $ cd ~/.var/app/org.mozilla.Thunderbird/cache/thunderbird $ du -h --max-depth=1 6.8M ./i58nuv2e.default-release-1 813M ./r77u2ylw.default 6.7M ./w92uxxz8.default-release 0 ./jncleef4.default 6.5M ./fbs6wcvl.default-release 0 ./lz1kt9ot.default 6.9M ./tv1kaebo.default-release 0 ./7f6s4la8.default 839M . ```

but `about:profiles` shows only `tv1kaebo.default-release` and `7f6s4la8.default`.

I'm pretty sure that I didn't do anything but updating the Flatpak and I definitely didn't change any Thunderbird settings or anything in its data directories.

The correct profile is `r77u2ylw.default` (its directory size is 813M while the others are less than 7M).

Hence I'd like to know how can I make Thunderbird use that profile and avoid that issue happening again?

• • PS:** And what's the best way of cleaning up profiles, since I only need one profile anyway? The Thunderbird UI doesn't even recognise all of them, so would be deleting them sufficient?

I just started seeing this occur today. When I started Thunderbird, my main e-mail has the subject matter, date and time, but doesn't display the message. All my other e-mail identities are unaffected. All e-mails from previous dates are displayed properly. New messages today are displayed correctly. I tried to forward one of the messages to another address, and it came out blank. I tried starting it in Troubleshooting mode, but it made absolutely no difference. How do I view the messages?

Overnight lost almost 1300 unread emails. To my knowledge, did not delete them, they are not in Trash or Junk, even checked WIN recycle bin. Nothing. Any ideas, suggestions?

I a using version 115.14.0-1 in a Linux Manjaro.

To update the outlook to use OAUTH2, in the SMTP there are no OAUTH2 authentication option.

Thank you Paulo Breim

I have been using Thunderbird for years and am on 102.15.1, which works well. I want to skip the 115 updates and go directly to 128.2 esr. My email accounts are at hotmail.com and charter.net.

If I run the 128.2.0 esr file I downloaded from MajorGeeks, will it update the existing program or install a second version of Thunderbird?

Also, are there any known problems getting email from hotmail or charter/spectrum accounts that would make it a bad idea to do the upgrade?

Thanks for any help with these questions.

In the Thunderbird calendar, I'm trying to create a repeating event that occurs on the fourth Wednesday from Sep 25, 2024 through Jan 22, 2025.

But each time I try to set it up, using Jan 22 as the end date, Thunderbird changes the end date to Jan 21 and so the last event does not get created. I've tried several times and this keeps happening.

What's going on?

As described in [question] I am unable to install addons in Thunderbird: when attempting to install an addon, either via the in-app browser or via a file, a pop-up window appears for which "Add" and "Cancel" buttons do nothing (there is no way to move or remove the window without killing the process).

I am opening this question as this problem still persists over a year and many versions later.

Thunderbird V. 115.11.1-1 on 6.9.3-arch1-1 with Sway WM

Hello, I have spent considerable time scouring help forums, but still unable to resolve. I am running Windows 10 that is fully patched, and most recent version of Thunderbird.

In my recent attempt to setup gmail; - I used Chrome as default browser with default security settings - I turned off 2fa in Google - I turned off VPN - I left gmail password blank during account setup in TB - authentication initially fails during setup, so I then select manual config and normal password. This allows TB to supposedly complete gmail account setup successfully. - browser opens up requesting TB access to gmail, (Allowed Apps in Google include TB) - I change gmail server settings to Oauth2 and restart TB - The saved passwords in TB only list an Oauth2 pwd for calendar, but no entry for email.

How do I get TB to request and store credential for imap.gmail.com?

Thank you for your help, Jeff

I have my Thunderbird set up to receive mail from four different email addresses plus I have local folders. Is there some way of changing the order of the mailboxes? I have tried dragging them with no success.

Hi,

I am running Thunderbird 128.2.0esr (64-bit) on Ubuntu 24.04.1 LTS

Since around the beginning of September, I find that my Local Folders, which still seem to be storing new emails ok in Thunderbird, are no longer mapped to my "~/.thunderbird/<profile name>.default/Mail/Local Folders" directory tree.

Thunderbird seems to have changed its behaviour in this regard around the start of September.

Has anyone else experienced this?

Any idea where the "Local Folders" emails might now be stored on disk?