Firefox Community Forum

Windows 11 FF 131.0.3 64-bit

This has been an intermittent problem since the update before this one. The screen freezes and nothing works, no mouse, no keypad, nothing. Ctrl-Alt-Delete doesn't even work. There is no way to shut it down except the power button. It happens at different times, and doesn't seen to have one trigger. I've run troubleshooter, but no change.

It was happening in the previous update, but it seems worse in this one. I asked about this on Reddit a few weeks ago, and someone else said he was having the same problem.

Hi there,

Hope this message finds you well.

I am presently having trouble loading websites and speed times are very slow.

Been using firefox for 7 years and never had an issue on linux versions. Though on macos I seem to be having these slow load times.

Also rendering images and content takes quite a while to do this.

I am currently running Firefox 131.0.3 (aarch64)

This is on a iMac m3 running Macos sonoma 14.6.1

I have compared this with safari and chrome and it seems to be much better.

Is there a test I can run to see if everything is okay?

thanks for making the best browser ever!

Best always

Benji

I've had this issue on and off where I'll be browsing the internet just fine, go to open a new tab, and when I click over it gives me the "we're having trouble finding that site" message even though I'm connected to the Internet. Usually I'll just spam the refresh button, and it loads the page just fine in another minute or so, so it's not that specific websites are being blocked. This issue actually went away for a little while and then came back after I had uninstalled and then reinstalled Firefox yesterday (I was having an issue where the Firefox icon would pop up twice on my taskbar, which now seems to be resolved). But now it seems that Firefox is intermittently losing internet access, and I'm pretty sure I've tried to troubleshoot this before and didn't get anywhere with it.

I really like Firefox and would like to keep it, however when I sign in to my health insurance website it pulls up the site, lets me log in the goes to a blank page and never loads. This is the only site that it does this. I have downloaded your latest version and even contacted my health insurance to see if the problem was on their end. I am stumped !

Thanks CH Mink

Earlier I noticed on a newly installed Debian (stable) system running Gnome (X11) that the screen was not blanking at all and thus the screen was not locking, neither was the system suspending.  After a while I found the command `gnome-session-inhibit --list` (and later the helpful Inhibition Indicator gnome extension ) which returned `firefox: video-playing (idle)`, indicating firefox was inhibiting the idle action (which is to blank the screen) due to playing a video.

Strange since there was no video playing. Mind you i do have several Firefox windows open in multiple workspaces comprising over 100 tabs on a good day. However, most of these tabs had gone to sleep or were forced to sleep by me with the Auto Tab Discard add-on. I didn't notice anything obvious in about:performance. ChatGPT said to try running `Array.from(document.querySelectorAll('video'))` in the console which returned an empty array. I thought that command checked every tab but it only applied to the tab I started the dev tools from. Maybe if there was a way to add a for loop to check all active tabs, it could be a useful command.

Since it was getting to the point I'd have to restart Firefox to fix this, I tried some more drastic measures first, like putting every tab to sleep with Auto Tab Discard. Now about:processes only listed core Firefox processes like: itself, Fork Server, Network, Utility, Extensions, 3x About Pages, and 3x Preallocated.  Even then firefox was still inhibiting the idle action! I think close all of the internals I just listed, so only "Firefox" was listed in about:performance, and still firefox was inhibiting the idle action!

Finally I closed Firefox and finally `gnome-session-inhibit --list` didn't list firefox anymore and screen started blanking again. So I guess that was a bug? How to troubleshoot that better and track down the cause? or should I just go ahead and post this already as a Firefox bug?

Thanks

Over the past two years it seems, both Firefox and Thunderbird constantly show "NOT RESPONDING" plus "FORCE QUIT or WAIT" while using the browser and the email. There never seems to be any reason for these messages coming up. In some cases the computer automatically switches from Firefox to Thunderbird while in the middle of performing operations on webpages (not always the same pages). Using Ubuntu 24.04 having updated from 22.04.

Very frustrated with browser closing and not saving my tabs. Just got a brand new laptop and had everything set up but when I shut down system overnight, this morning I booted up and nothing was saved in Firefox!!!! HOURS of work wasted. So I again spent all morning doing it all again. Just now -- my browser closed automatically in the middle of work I was doing and everything disappeared again. I have been a LOYAL user of Firefox for years but I'm not doing this again. I despise all other options but need urgent help NOW to guide me through. Is it this Private Browsing? thing that showed up I didn't choose? How do I get rid of it? I'm a novice online but can be taught. Waste of my life and time....

Win11 64 bit PC, using Firefox ver. 131, scrolling issues with the Times online newspaper. Used to work ok, just automatically scrolled up and down using the mouse scroll wheel. Sill works fine in any other browser. Downgraded to Firefox ver. 128esr, that works fine too. Something wrong with 131? Cleared cache, no extensions used on 131.

In ver. 131, the scroll works after hitting page fit and page fill, but you have to do that endlessly. The problem is somewhat intermittent, several pages may then scroll normally, then scroll stops working again, then back to page fit and page fill buttons. There are no error messages.

Hi,

I use Firefox (currently 131.0.3 arm64) on macOS (currently 15.0.1) and found, that after starting firefox and having minimized the browser window to Stage Manager and brought it back to the desktop once, it won't minimize again with Command+M or via the Window-menu. Clicking the yellow control at the top-left of the browser window still works but it's not very convenient.

Is this expected behaviour or is FF incompatible with Stage Manager?

Regards

Stefan

Facebook Messenger - when typing in the text box with a long message, the text is fine on the first 'line' but after it moves down a row (line?) the whole screen starts scrolling and the text continues in one line, never advancing. Makes most text unviewable.

Hello,

Since I've updated my Ubuntu from 24.04 LTS to 24.10 I see very annoying issue regarding to latest Firefox (131.0.3) installed via flatpak.

The issue occurs while I tried to start firefox via flatpak icon (desktop or program menu). When I take an action to start firefox it takes 30 seconds to few minutes sometimes to take start.

What is interesting: when I start browser from the terminal (flatpak run org.mozilla.firefox) - it works without any problem and starts immediately.

I've also tried solutions from this thread https://support.mozilla.org/bm/questions/1442927 - no success.

Before update all works well. Also I'm using thunderbird (on flatpak too) and it starts ok.

Hello Support:

When clicking on an email in Firefox, the browser sends me to the log in page and asks me to sign in, again and again.

I quit the app and reopened it with no change. I trashed the old copy and re-installed the application to no avail.

Please advise on what to do next.

Ken Gilleland, P. E.

There is no sound through the Firefox browser: YouTube videos, Facebook reels, AP clips, etc.. I can get sound through other browsers on the same websites (Edge, Opera), and from my own files.

Recently I signed up for a new internet and wifi provider, Xfinity. My house has several devices including 4 TVs, my laptop, and multiple cell phones and they ALL connect to Xfinity. BUT, my main I Mac computer will NOT connect. So I have also been paying for Century Link because I use this computer for work.

I have tried several things and now wonder if Firefox is permitting it to connect (according to my mobile app internet IS connecting to the computer).

Can someone help?

For seemingly no reason at all - suddenly no menu opens - even if I select text and right mouseclick - nothing! Clicking on folder - nothing. Clicking any menu - nothing. BUT it actually opens! It just does not show! For example, if click on Tools, then it will be dark. If I move the mouse down where should be the first thing in the menu "Downloads" then it is actually there, Downloads opens. So what is this? I need a fix, fast. This is my main browser and I have 8500 tabs. So no "reinstall" is not an option. I even had to make this post in another browser because I can not use the "Which topic best describes your question?" dropdown - it does not show!