Secure connection failure / Thunderbird failed to find the settings for your email.
Hi, I've been having trouble with Thunderbird for a few days now.
I recently turned on and updated my laptop, which shares the same thunderbird accounts as my desktop. I had to update Thunderbird and log back into my google accounts because it had been some time since I last used that device. I noticed that I wasn't receiving emails on my desktop anymore. I did some research and tried applying fixes that I read online.
So far I've tried: Deleting my saved passwords > didn't work Removing the account entirely and re-adding it > Thunderbird failed to find the settings for your email account. Uninstalling Thunderbird and deleting any saved profile data > Same as above.
I did install a new router, a Netgear Nighthawk but I'm not sure if this is the cause of my trouble as both my mother's PC and my Laptop use Thunderbird. Both continue to work.
I use Kaspersky for my AV / security but all three machines also use Kaspersky and I've no issues on two of the three.
I'm currently running TB ver 102.11.0 (64 bit).
Any assistance and clear instructions would be greatly appreciated.
Cheers
Избрано решение
How about allowing Thunderbird access to the internet! Preferably without your antivirus product messing with the connection.
BTW removing the account and trying to add it again is perhaps the worst decision made so far. If it did not work, doing a reinstall is very very unlikely to make any difference at all. Especially for a major provider like Google. It is however very capable of leaving orphaned passwords etc in the password manager, including the oauth tokens. You probable should clean all of those out for the account.
The basic setting look Ok, but the inability to connect in the image just indicates to me you have an antivirus program using self signed certificates and it is messing up big time. Avast and Kaspersky among others are well know for that sort of shenanigans.
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That message happens when a user decides to let Thunderbird complete part of the setup and Thunderbird does not have information on that particular email host. Having setup info on all email hosts is the goal, but there will always be those that are not in the database. All this requires is that the user get the appropriate setup information from the email host to proceed manually. I will share that I have used the same email host for two decades, yet still do manual setups. Having the setup info is just a courtesy effort. I regret that this info was not available for you.
I'll post a trouble shoot info dump to help narrow the issue down.
Application Basics Name Thunderbird Version 102.11.0 Build ID 20230503190012 Distribution ID Update Folder C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.11.0 OS Windows_NT 10.0 19045 Application Binary C:\Program Files\Mozilla Thunderbird\thunderbird.exe Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Third-party Modules about:third-party Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Enabled by default Remote Processes 3 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Memory Size (RAM) 31.9 GB Disk Space Available 299 GB Profiles about:profiles Telemetry Data about:telemetry
Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (imap) imap.gmail.com:993 SSL/TLS OAuth2 stmp.gmail.com:465 SSL/TLS Normal password true account2 (none) Local Folders None Normal password
Избрано решение
How about allowing Thunderbird access to the internet! Preferably without your antivirus product messing with the connection.
BTW removing the account and trying to add it again is perhaps the worst decision made so far. If it did not work, doing a reinstall is very very unlikely to make any difference at all. Especially for a major provider like Google. It is however very capable of leaving orphaned passwords etc in the password manager, including the oauth tokens. You probable should clean all of those out for the account.
The basic setting look Ok, but the inability to connect in the image just indicates to me you have an antivirus program using self signed certificates and it is messing up big time. Avast and Kaspersky among others are well know for that sort of shenanigans.
I turned off Kaspersky and boom she worked. None of the recommended changes from Kaspersky posts were correcting the issue so I uninstalled and reinstalled Kaspersky. Everything working nicely now.