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Can't log in

  • 2 отговора
  • 1 има този проблем
  • 47 изгледи
  • Последен отговор от Andy

Andy
Andy
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I've just subscribed to the VPN, but I can't log in. I get as far as inputting my email when a red box appears saying "missing parameter: email. This is the Gmail address I use for most things, and it is the one associated with my mozilla account, and I have received the confirmation emails for my subscription there too. It seems that I can't use the VPN and I can't cancel it either, as I have to do that from within the app itself. Any ideas anyone?

I've just subscribed to the VPN, but I can't log in. I get as far as inputting my email when a red box appears saying "missing parameter: email. This is the Gmail address I use for most things, and it is the one associated with my mozilla account, and I have received the confirmation emails for my subscription there too. It seems that I can't use the VPN and I can't cancel it either, as I have to do that from within the app itself. Any ideas anyone?
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Избрано решение

Hi there,

thank you for posting on the forum!

Please uninstall the application from your device and then try download and re-install it again from mozilla.org.

Before you do this please make sure that you are on the latest version on your device and that there are no updates outstanding.

Please also try set Firefox as your default browser when logging in and clear cookies and cache.

If you are still stuck with the same issue, please DM me your email address so I can reach out to you directly.

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Всички отговори (2)

MagsMoz
MagsMoz
  • Moderator
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Избрано решение

Hi there,

thank you for posting on the forum!

Please uninstall the application from your device and then try download and re-install it again from mozilla.org.

Before you do this please make sure that you are on the latest version on your device and that there are no updates outstanding.

Please also try set Firefox as your default browser when logging in and clear cookies and cache.

If you are still stuck with the same issue, please DM me your email address so I can reach out to you directly.

Andy
Andy Задаващият въпроса
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Thanks, your solution worked first time - 5*