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Paid for VPN, how to link to firefox account

  • 2 отговора
  • 1 има този проблем
  • 14 изгледи
  • Последен отговор от focaslocas

focaslocas
focaslocas
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Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay Pal. Did not receive a confirmation code or link to complete the transaction and download the VPN client. Realized afterward that I had set up a valid Firefox account for the Monitor product, and probably should have logged in with it before purchasing the VPN.

My question: Can I link my VPN subscription to my working Firefox (email) account, and have the other account deleted? Otherwise, should I cancel my subscription from within Paypal, and start over?

thanks in advance,

Hello, I recently purchased a one-year VPN subscription entering a new email address (xxxx@mozilla.org). Was not prompted for a password, completed the transaction to Pay Pal. Did not receive a confirmation code or link to complete the transaction and download the VPN client. Realized afterward that I had set up a valid Firefox account for the Monitor product, and probably should have logged in with it before purchasing the VPN. My question: Can I link my VPN subscription to my working Firefox (email) account, and have the other account deleted? Otherwise, should I cancel my subscription from within Paypal, and start over? thanks in advance,

Всички отговори (2)

Ttox237
Ttox237
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Hello,

Thanks for your message.

We can help you cancel the plan with the wrong account, then you subscribe with your working Firefox account.

I went ahead and sent you a direct message, please reply there with relevant information that will help process your request.

Best,

Thierry

focaslocas
focaslocas Задаващият въпроса
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Thierry,

Received the response that you sent to my email, led me to this Inbox area, but didn't contain instructions on how to proceed.

Can you please provide further guidance?

If I don't hear anything, will need to escalate my refund request through Pay Pal, as I have until October 7th to close it out

thank you