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firefox and Facebook.

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I have been having trouble with Firefox not letting me log out of facebook or go to other pages within facebook. Can you please help? it's been happening for a few weeks after new software downloads, trying to sign out. AND it doesn't do that when I open up my FB in Safari. I don't want to redirect all my browser away from firefox, but will have no option unless I can get this fixed, as we use the FB app for our ministry alot, and firefox will not let me go to the page or group.

I have been having trouble with Firefox not letting me log out of facebook or go to other pages within facebook. Can you please help? it's been happening for a few weeks after new software downloads, trying to sign out. AND it doesn't do that when I open up my FB in Safari. I don't want to redirect all my browser away from firefox, but will have no option unless I can get this fixed, as we use the FB app for our ministry alot, and firefox will not let me go to the page or group.

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Hi denise23, sorry for the delay, your question is posted under iOS (iPhone/iPad) instead of desktop (MacOS, Windows, Linux). I think you mean your Mac, so I'll flag the thread for a moderator to move it.

Do you use the Facebook Container add-on? It adds a "fence" icon to your toolbar. To rule out issues created by this extension, you could disable it temporarily if your use it.

Otherwise, if you haven't already, I suggest trying "the usual":

If a site is generally known to work in Firefox, these are standard suggestions to try when it stops working normally:

Double-check content blockers: Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See: Enhanced Tracking Protection in Firefox for desktop.

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix usually provide a toolbar button to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache (just the web cache, not all site data)

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that.

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?