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Firefox crashes - CRITICAL Please Help

  • 4 отговора
  • 1 има този проблем
  • 9 изгледи
  • Последен отговор от cor-el

triciakos
triciakos
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My firefox is crashing like crazy. I have tried the steps suggested and nothing seems to work. Your assistance is greatly appreciated.

My firefox is crashing like crazy. I have tried the steps suggested and nothing seems to work. Your assistance is greatly appreciated.

Всички отговори (4)

user633449
user633449
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

triciakos
triciakos Задаващият въпроса
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triciakos said

My firefox is crashing like crazy. I have tried the steps suggested and nothing seems to work. Your assistance is greatly appreciated.

bp-8f0fac7e-2187-4b28-a863-606ca2150504 5/4/2015 2:58 PM 1cae09dd-47c8-4bbc-b297-ef5af20bd39b 5/4/2015 1:38 PM bp-c310ac96-5d2a-4e11-8949-56a362150504 5/4/2015 1:33 PM 43890090-ab3e-4e47-9f72-a2e71cce43b8 5/4/2015 11:52 AM bp-a99f1ef0-9438-4014-b368-0c0c72150504 5/4/2015 11:46 AM bp-95a10a79-64e1-4fc3-96ce-6d9dd2150504 5/4/2015 11:04 AM bp-c1a3534f-f570-4be1-a5f6-b780c2150504 5/4/2015 10:40 AM bp-ecd1571e-41da-4964-9ca9-c2d582150504 5/4/2015 9:01 AM bp-52585b1a-1ed1-4179-9191-099d42150504 5/4/2015 8:47 AM bp-10aed199-c0e9-4bc6-8080-6865c2150504 5/4/2015 1:44 AM bp-1d01d2cd-7865-421f-888a-304ed2150504 5/4/2015 1:19 AM

user633449
user633449
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Your crashes are caused by Trusteer Raport. Please remove it as it is known to cause lots of stability issues. If you absolutely need it please contact Trusteer for support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

  • bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html