Thunderbird Community Forum

This morning, my email Inbox is empty. I use Thunderbird for four email accounts, and three of them are fine, but the fourth one has an empty Inbox this morning. I didn't (intentionally, anyway) move the emails anywhere, and they do appear to be in the All Mail folder, so I didn't lose them entirely. But I keep my emails mostly in my Inbox and they aren't there anymore.

Any ideas what happened to make them disappear and how I can get them back to the Inbox?

Thanks!

I was adding some filters for senders to move emails to my local folders and such, and then I ran the filters. For whatever reason, when I ran the filters this time, thunderbird also seemingly deleted all emails from some of my web email inboxes. The only one that wasn't affected by this inbox wipe was my school email(gmail provider). How can I prevent this from happening again?

Thunderbird is downloading new messages but failing to display them.

Other functionality remains active, ie I can see and open messages, delete all the contents of folders, compose and send messages, but when the software downloads new messages they simply do not display and cannot be accessed.

Not sure if it's relevant, but the message INBOX count appears to be stuck at the number 59, although more messages than that have been downloaded.

Bizarrely this is the message displayed whenever I now open the Thunderbird application (it was there when the problem first appeared and returns everytime). Out of desperation I even made a donation in the hope it would release the messages!

Thank you in advance, Steve Davidson

When I attempt to send email I get the following message: Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The server responded: Policy-SC01 You’ve reached your sending limit. Don’t worry, you can send again soon..

Hi,

I remember i tried 7y. ago a email certificate signed with SHA3, it was not OK.

I tried again now, and it is still blocked.

1) the certs can be added in the account settings > S/MIME for signature and ciphering, with a warning. 2) then creating a new email, the recipients certificates are not detected (while configured in another account on the same thunderbird client), and forcing ciphering is not allowed with the error message

"Sending of the message failed. This message cannot be digitally signed because the signing certificate selected in your End-to-End Encryption settings is not valid for this operation. (The certificate was signed using a signature algorithm that is disabled because it is not secure.)"

"Unable to save your message as a draft. This message cannot be digitally signed because the signing certificate selected in your End-to-End Encryption settings is not valid for this operation. (The certificate was signed using a signature algorithm that is disabled because it is not secure.)"

Even, when using only ciphering, and no signature in S/MIME.

The parameter mail.smime.accept_insecure_sha1_message_signatures do not change the bahavior.

-> Can Thunderbird allow SHA3 usage, please ?

Even if thunderbird does not want to generalize it, mozilla may create a parameter by default false

mail.smime.accept_sha3_message_signatures

Best Regards, Gwenolé

"The certificate for pop.centurylink.net:995 is not valid for that server. Someone could be trying to impersonate the server and you should not continue."

when I set an exemption, the problem remains ???

I can't find the certificate in order to delete/distrust it. Its name is my mail server. Organization: Lumen Technologies, Monroe, Louisiana

Subject Name Country US State/ProvinceLouisiana LocalityMonroe Organization Common Name Lumen Technologies, Inc. mail.centurylink.net Issuer Name Country Organization Common Name US DigiCert Inc DigiCert Global G2 TLS RSA SHA256 2020 CA1 Validity Not BeforeWed, 27 Aug 2025 00:00:00 GMT Not AfterSun, 27 Sep 2026 23:59:59 GMT

HELP‼

Are there any •SERIOUS• “Thunderbird” savvy computer geeks in 155.0that could help me merge “old” user profile directories from *crashed* computer to a new computer without messing up either one?🙏

i used to do this stuff (with my eyes closed) but I no longer remember if I had breakfast today and they are my wife’s files! 🤬

I have new notebook computer plus the •entire• old computer data on a USB stick.

The issue is that the text I type into the top level of account settings, which has Account Name, and Default Identity, doesn't save. Initially I entered the email address and Thunderbird found the correct details, but I was creating seven new accounts and was going to come back later and fill in the details. However, the details on this page don't stick, wand it reverts to blank entries (as shown in the attached image), and each account's name defaults to the email address. It's awkward because if I create a new message it won't add a signature because that gets cleared with the other details on this page.

This might be related to an earlier question I asked Delete Account button doesn't work. since it's on the same page as the DELETE button. This suggests to me that there's a script engine that I'm missing on my PC. This is only a guess. I use Fire Fox as my main browser, and Vivaldi as a backup. As I say, this is only a guess.

Installed Thunderbird in August 26. Successfully added Outlook and Gmail accounts (send and receive)

On a roll I then tried to migrate from Plusnet to Greenby. Can successfully receive emails via IMAP.plus.net server. But could not send mails from Greenby (other accounts still OK)

Traced problem via forum query 31???? to inability to create a new SMTP server for outbound mail. After entering all data in the outbound server there is no response whatsoever to clicking add button (ie no error messages or servers added to SMTP list)

Then tried to delete the partially active Greenby account via clicking delete button in account setting window. No response. Account still present.

Does anyone have any suggestions to solve this before I try the doomsday action of deleting and reinstalling Thunderbird.

TIA Phil

I can’t receive or send email’s at all

      I entered my name in the dialog box in Thunderbird Mail which is supposed to change the blocks on “Enterprise policy” to pass. The block sign is still up.   How do I that.

.

I have a trojan in one of my emails. Every time I start TB McAfee catches the bug. I cannot find it. What processes does TB execute while loading. I want to be able to isolate the the bug. What tools can I use in TB to help with this.

Subject says it all. I installed Thunderbird maybe a month ago, because the web version of Yahoo email changed their interface, again, one too many times for me. I love the customizability of Thunderbird!!

If only I could get a handle on the odd checkbox behavior though ...  :-)

My Thunderbird (windows) is really not working, so I want to reinstall the whole thing. I have 4 accounts and a local folder. I don't want to backup all the profiles before reinstalling, as I am having an annoying issue with g-mail (I don't HAVE a gmail any more, but Thunderbird wants to login to gmail every time I open it). I only want to backup the "local" folder, as, so I want to reinstall the accounts one by one from scratch. In that way I hope, I can purge Thunderbird of the gmail. Now the question: How do I backup the local folder in a way that makes it easy to import it back after all the reinstallment?

I have Thunderbird 155.0 installed and also, TBSync + Google-4-TbSync to synchronise contacts between TB and Google.

However, I have just realised it hasn't been working for several months and TBSync is no longer compatible.

Are there other tools/techniques available to sync the contacts with Google?

Hello everyone,

Environment: Thunderbird 155.0 Windows 11 Pro, Surfshark VPN and Bitdefender Total Yahoo.ca POP3 account transaction@notice.aliexpress.com promotion@aliexpress.com

The Symptoms: Thunderbird stopped downloading emails from my yahoo.ca account with the message "Downloading message 1 of xx" where xx was increasing from one day to the next.

What I Have Tried: I disabled the antivirus and VPN without any result. I deleted the file global-messages-db.sqlite without any result. I entered the web interface in my yahoo.ca account and I saw that after the last message downloaded in Thunderbird there was a message from <transaction@notice.aliexpress.com>. I deleted the message from <transaction@notice.aliexpress.com>, restarted thunderbird and it started downloading messages until the next email from <transaction@notice.aliexpress.com>. I repeated the procedure several times with the same results: Thunderbird downloads any message except messages from <transaction@notice.aliexpress.com>. Other messages from aliexpress.com (e.g. promotion@aliexpress.com) were downloaded without any problems. The message download is blocked only when an email from <transaction@notice.aliexpress.com> is reached.

I searched for solutions on the internet but I didn't find anything.

I run Thunderbird on MacOS for some years without a problem. Now, after a hard reboot, Thunderbird won't launch anymore. I tried reinstalling to no avail. Is there anything I could do here? Or do you need any more info? The crash report is as follows:

Translated Report (Full Report Below)

Process: thunderbird [8297] Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird Identifier: org.mozilla.thunderbird Version: 155.0 (15526.8.28) Code Type: X86-64 (Native) Parent Process: launchd [1] User ID: 501

Date/Time: 2026-09-09 13:49:46.3562 +0200 OS Version: macOS 15.0.1 (24A348) Report Version: 12 Anonymous UUID: A83FED70-635C-4178-5B0E-2FB36A313750

Sleep/Wake UUID: 9CEF8430-EEF8-43BB-AC16-8A9FF7407F51

Time Awake Since Boot: 25000 seconds Time Since Wake: 7284 seconds

System Integrity Protection: enabled

Crashed Thread: 0 MainThread Dispatch queue: com.apple.main-thread

Exception Type: EXC_GUARD (SIGKILL) Exception Codes: GUARD_TYPE_MACH_PORT Exception Codes: 0x0000000000000203, 0x0000000000000000

Termination Reason: Namespace GUARD, Code 2305843146652647939

Thread 0 Crashed:: MainThread Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x7ff815680e0e mach_msg2_trap + 10 1 libsystem_kernel.dylib 0x7ff81568f622 mach_msg2_internal + 84 2 libsystem_kernel.dylib 0x7ff815687f16 mach_msg_overwrite + 649 3 libsystem_kernel.dylib 0x7ff8156810ff mach_msg + 19 4 XUL 0x2f9aca7f4 0x2f35dd000 + 105830388 5 XUL 0x2f9ac4183 0x2f35dd000 + 105804163 6 XUL 0x2f9ac2884 0x2f35dd000 + 105797764 7 XUL 0x2f865b45b 0x2f35dd000 + 84403291 8 XUL 0x2f8685615 0x2f35dd000 + 84575765 9 XUL 0x2f868d2af 0x2f35dd000 + 84607663 10 XUL 0x2f868d80f 0x2f35dd000 + 84609039 11 thunderbird 0x10d03ab2a 0x10d03a000 + 2858 12 dyld 0x7ff8153342cd start + 1805

Thread 1:: AsyncSignalControlThread 0 libsystem_kernel.dylib 0x7ff81568187a read + 10 1 XUL 0x2f825612a 0x2f35dd000 + 80187690 2 XUL 0x2f82560dd 0x2f35dd000 + 80187613 3 libsystem_pthread.dylib 0x7ff8156c2253 _pthread_start + 99 4 libsystem_pthread.dylib 0x7ff8156bdbef thread_start + 15

Thread 2:: RegisterFonts 0 CoreFoundation 0x7ff81573a759 CFStringGetCharacters + 98 1 CoreFoundation 0x7ff815803d71 CFURLCreateFilePathURL + 1086 2 libFontRegistry.dylib 0x7ff81e9c2201 TLocalFontRegistryImp::RegisterFont(__CFURL const*, __CFDictionary const*, unsigned int, unsigned int, __CFError**) const + 459 3 libFontRegistry.dylib 0x7ff81e9c2c32 TLocalFontRegistryImp::RegisterFonts(__CFArray const*, __CFDictionary const*, unsigned int, unsigned int, __CFArray const**, __CFArray const**, __CFArray const**) const + 182 4 libFontRegistry.dylib 0x7ff81e9de0ff XTRegisterFonts2 + 701 5 CoreText 0x7ff817d6db29 _CTFontManagerRegisterActionFontsForURLs(__CFArray const*, CTFontManagerScope, bool, Action, __CFArray const**) + 339 6 CoreText 0x7ff817d6eef7 _CTFontManagerRegisterActionFontURLs(__CFArray const*, CTFontManagerScope, bool, Action, URLTrust, __CFArray const*, bool (__CFArray const*, bool) block_pointer) + 42 7 XUL 0x2f4b40609 0x2f35dd000 + 22427145 8 XUL 0x2f4b5deba 0x2f35dd000 + 22548154 9 libnss3.dylib 0x2da8bb369 0x2da709000 + 1778537 10 libsystem_pthread.dylib 0x7ff8156c2253 _pthread_start + 99 11 libsystem_pthread.dylib 0x7ff8156bdbef thread_start + 15

Thread 3: 0 libsystem_pthread.dylib 0x7ff8156bdbcc start_wqthread + 0

Thread 4: 0 libsystem_kernel.dylib 0x7ff815680e0e mach_msg2_trap + 10 1 libsystem_kernel.dylib 0x7ff81568f622 mach_msg2_internal + 84 2 libsystem_kernel.dylib 0x7ff815687f16 mach_msg_overwrite + 649 3 libsystem_kernel.dylib 0x7ff8156810ff mach_msg + 19 4 XUL 0x2f9aca16d 0x2f35dd000 + 105828717 5 XUL 0x2f9acaeac 0x2f35dd000 + 105832108 6 XUL 0x2f9acad91 0x2f35dd000 + 105831825 7 XUL 0x2fb206fa9 0x2f35dd000 + 130195369 8 libsystem_pthread.dylib 0x7ff8156c2253 _pthread_start + 99 9 libsystem_pthread.dylib 0x7ff8156bdbef thread_start + 15

Thread 5: 0 libsystem_pthread.dylib 0x7ff8156bdbcc start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):

 rax: 0x000000001000000a  rbx: 0x00000002db928340  rcx: 0x00007ff7b2ec4af8  rdx: 0x0000003480000013
 rdi: 0x00000002db928340  rsi: 0x0000000400000011  rbp: 0x00007ff7b2ec4b60  rsp: 0x00007ff7b2ec4af8
  r8: 0x0000000000000000   r9: 0x0000000000000001  r10: 0x0000000000002303  r11: 0x0000000000000206
 r12: 0x00000000000007d0  r13: 0x0000000400000011  r14: 0x0000000000000000  r15: 0x0000000000000001
 rip: 0x00007ff815680e0e  rfl: 0x0000000000000206  cr2: 0x0000000000000000
 

Logical CPU: 0 Error Code: 0x0100002f Trap Number: 133

Binary Images:

      0x10d03a000 -        0x10d042fff org.mozilla.thunderbird (155.0) <4c4c4439-5555-3144-a100-2f79b5ba51e1> /Applications/Thunderbird.app/Contents/MacOS/thunderbird
      0x10d168000 -        0x10d1dcfff libmozglue.dylib (*) <4c4c4442-5555-3144-a1b2-7d8d2d6587df> /Applications/Thunderbird.app/Contents/MacOS/libmozglue.dylib
      0x10d077000 -        0x10d083fff com.apple.CoreWiFi (1.0) <c356ba94-c112-3326-9011-74fc0bb4dfde> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
      0x10d444000 -        0x10d5dffff CoreWiFiOld.dylib (*) <d5ce0007-36ac-37a1-a5d7-07ad7365e60a> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFiOld.dylib
      0x10d056000 -        0x10d057fff com.apple.IO80211 (1.0) <c0791260-3db4-30e8-962c-1d7a90bbe2d5> /System/Library/PrivateFrameworks/IO80211.framework/Versions/A/IO80211
      0x10d061000 -        0x10d061fff com.apple.WiFiPeerToPeer (652.55.0) <6de18c87-b584-3fba-b9f2-5439ee94f3f7> /System/Library/PrivateFrameworks/WiFiPeerToPeer.framework/Versions/A/WiFiPeerToPeer
      0x17689e000 -        0x1768f1fff IO80211Old.dylib (*) <d5ce0007-f5f4-3ab8-a256-05df5202823b> /System/Library/PrivateFrameworks/IO80211.framework/Versions/A/IO80211Old.dylib
      0x1e640b000 -        0x1e6432fff WiFiPeerToPeerOld.dylib (*) <d5ce0007-9684-3a09-bf78-fb3a4f8bb7b1> /System/Library/PrivateFrameworks/WiFiPeerToPeer.framework/Versions/A/WiFiPeerToPeerOld.dylib
      0x2da709000 -        0x2da9d5fff libnss3.dylib (*) <4c4c449b-5555-3144-a1ce-153a9242e9fd> /Applications/Thunderbird.app/Contents/MacOS/libnss3.dylib
      0x2dbc97000 -        0x2dc767fff libgkcodecs.dylib (*) <4c4c4478-5555-3144-a176-a5710479f9c6> /Applications/Thunderbird.app/Contents/MacOS/libgkcodecs.dylib
      0x10d400000 -        0x10d423fff liblgpllibs.dylib (*) <4c4c44b4-5555-3144-a1b9-b5c664969bb6> /Applications/Thunderbird.app/Contents/MacOS/liblgpllibs.dylib
      0x10d06b000 -        0x10d06bfff com.apple.framework.CoreWLAN (16.0) <cf40012c-37ff-356e-863f-24c150978974> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
      0x25d475000 -        0x25d4effff CoreWLANOld.dylib (*) <d5ce0007-0117-3ddb-beb8-5886a5f8b758> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLANOld.dylib
      0x2f35dd000 -        0x2fe8e2fff XUL (*) <4c4c44ee-5555-3144-a15b-7a3b6ab61736> /Applications/Thunderbird.app/Contents/MacOS/XUL
      0x10d42f000 -        0x10d430fff org.mozilla.channelprefs (1.0) <4c4c4410-5555-3144-a148-95c735c87f29> /Applications/Thunderbird.app/Contents/Frameworks/ChannelPrefs.framework/ChannelPrefs
   0x7ff815680000 -     0x7ff8156bbfff libsystem_kernel.dylib (*) <10094a6c-fa57-367f-b06e-7c449ea31285> /usr/lib/system/libsystem_kernel.dylib
   0x7ff81532e000 -     0x7ff8153ba32f dyld (*) <69c73748-37ae-3a6f-83af-690645c3da75> /usr/lib/dyld
              0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
   0x7ff8156bc000 -     0x7ff8156c7fff libsystem_pthread.dylib (*) <c0db9cf9-86ec-31d4-a557-2c07945fd8f2> /usr/lib/system/libsystem_pthread.dylib
   0x7ff81572b000 -     0x7ff815bcaff2 com.apple.CoreFoundation (6.9) <541c6f06-0abc-39f5-a7d2-3cad5db19c04> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
   0x7ff81e9af000 -     0x7ff81e9faff7 libFontRegistry.dylib (*) <31b7fceb-b146-3e8d-a297-87c67730f388> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
   0x7ff817c31000 -     0x7ff817e51ff5 com.apple.CoreText (841.0.0.1) <c3eb23cc-fc68-312e-bc9d-8e28a4a44da3> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

External Modification Summary:

 Calls made by other processes targeting this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by this process:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0
 Calls made by all processes on this machine:
   task_for_pid: 0
   thread_create: 0
   thread_set_state: 0

VM Region Summary: ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%) Writable regions: Total=7.6G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=7.6G(100%)

                               VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)

===== ======= =

Activity Tracing 256K 1 Kernel Alloc Once 8K 1 MALLOC 550.1M 21 MALLOC guard page 24K 6 STACK GUARD 56.0M 6 Stack 12.0M 6 VM_ALLOCATE 132.0M 18 VM_ALLOCATE (reserved) 7.1G 10 reserved VM address space (unallocated) __CTF 824 1 __DATA 30.4M 877 __DATA_CONST 95.2M 881 __DATA_DIRTY 2560K 333 __FONT_DATA 2352 1 __INFO_FILTER 8 1 __LINKEDIT 186.2M 17 __OBJC_RO 76.1M 1 __OBJC_RW 2354K 2 __TEXT 1.1G 902 __TPRO_CONST 272K 2 dsce.got 124K 1 dyld private memory 512K 2 mapped file 53.2M 51 owned unmapped memory 20K 1 shared memory 1124K 9

===== ======= =

TOTAL 9.4G 3151 TOTAL, minus reserved VM space 2.3G 3151

Full Report

{"app_name":"thunderbird","timestamp":"2026-09-09 13:49:48.00 +0200","app_version":"155.0","sroute_id":12,"slice_uuid":"4c4c4439-5555-3144-a100-2f79b5ba51e1","build_version":"15526.8.28","platform":1,"bundleID":"org.mozilla.thunderbird","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.0.1 (24A348)","roots_installed":0,"name":"thunderbird","incident_id":"D8368554-B699-4AD8-A8A6-2C4175E89A69"} {

 "uptime" : 25000,
 "procRole" : "Background",
 "version" : 2,
 "userID" : 501,
 "deployVersion" : 210,
 "modelCode" : "MacBookPro15,2",
 "coalitionID" : 1356,
 "osVersion" : {
   "train" : "macOS 15.0.1",
   "build" : "24A348",
   "releaseType" : "User"
 },
 "captureTime" : "2026-09-09 13:49:46.3562 +0200",
 "codeSigningMonitor" : 0,
 "incident" : "D8368554-B699-4AD8-A8A6-2C4175E89A69",
 "pid" : 8297,
 "cpuType" : "X86-64",
 "roots_installed" : 0,
 "bug_type" : "309",
 "procLaunch" : "2026-09-09 13:49:45.0052 +0200",
 "procStartAbsTime" : 25995372141555,
 "procExitAbsTime" : 25996722299153,
 "procName" : "thunderbird",
 "procPath" : "\/Applications\/Thunderbird.app\/Contents\/MacOS\/thunderbird",
 "bundleInfo" : {"CFBundleShortVersionString":"155.0","CFBundleVersion":"15526.8.28","CFBundleIdentifier":"org.mozilla.thunderbird"},
 "storeInfo" : {"deviceIdentifierForVendor":"1F778C59-C2BF-597B-B4D7-068A27420DA1","thirdParty":true},
 "parentProc" : "launchd",
 "parentPid" : 1,
 "coalitionName" : "org.mozilla.thunderbird",
 "crashReporterKey" : "A83FED70-635C-4178-5B0E-2FB36A313750",
 "codeSigningID" : "org.mozilla.thunderbird",
 "codeSigningTeamID" : "",
 "codeSigningFlags" : 570490881,
 "codeSigningValidationCategory" : 1,
 "codeSigningTrustLevel" : 4294967295,
 "bootSessionUUID" : "3B94A2DF-4DD0-4B72-9BCF-22A7621B9373",
 "wakeTime" : 7284,
 "sleepWakeUUID" : "9CEF8430-EEF8-43BB-AC16-8A9FF7407F51",
 "sip" : "enabled",
 "sroute_id" : 12,
 "exception" : {"port":515,"signal":"SIGKILL","guardId":0,"codes":"0x0000000000000203, 0x0000000000000000","violations":["ILLEGAL_MOVE"],"message":" ILLEGAL_MOVE on mach port 515 (guarded with 0x0000000000000000)","subtype":"GUARD_TYPE_MACH_PORT","type":"EXC_GUARD","rawCodes":[515,0]},
 "termination" : {"namespace":"GUARD","flags":2,"code":2305843146652647939},
 "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
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