Clicking the "cloud icon" ("get all new messages") does not get all accounts

When clicking the "cloud icon" ("get all new messages") I would expect it to check all accounts. But it only check the account that is currently displayed (not the others… (read more)

When clicking the "cloud icon" ("get all new messages") I would expect it to check all accounts. But it only check the account that is currently displayed (not the others). Is this a known bug? Is there a setting for this?

Open 3 1 50

Get messages results are very slow to arrive- a few minutes

When I send photos from my phone to my imac inbox, same email address, or when a third party sends me a verification code, "get messages" is very slow showing results. So… (read more)

When I send photos from my phone to my imac inbox, same email address, or when a third party sends me a verification code, "get messages" is very slow showing results. Sometimes minutes, so I have to go through several verification attempts. The primary email account is gmail. My ISP is comcast.net. I don't know if this matters, because slow Get Messages is recent. It used to work very well

Open 3 30

Emails always stuck in Outbox Thunderbird Android

I am using a Samsung S22 android and Thunderbird 20.1. My email server is Xfinity (comcast.net) and set on imap: smtp.comcast.net; SSL/TLS; port 465; auth: normal pas… (read more)

I am using a Samsung S22 android and Thunderbird 20.1. My email server is Xfinity (comcast.net) and set on imap: smtp.comcast.net; SSL/TLS; port 465; auth: normal password

When outgoing emails are somewhat large, or sometimes for no reason at all, the outgoing emails get stuck in the OUTBOX. No amount of clicking on "Send messages" works, nor does sending them to DRAFTS and re-sending them. They again get stuck in the outbox. I have changed the port #s to no avail. My desktop Thunderbird HAS NO OUTBOX !! Why is that? Consequently, no emails get stuck, no matter how large or small. I've tried everything and searched everywhere.... no help.

Open

What specific directories and files in my profile do I need to keep / move if I reinstall Thunderbird.

I have been using Thunderbird for 20+ years, maybe as many as 30. Forever. I have moved my profile across several versions of Windows and multiple computers. There are fi… (read more)

I have been using Thunderbird for 20+ years, maybe as many as 30. Forever. I have moved my profile across several versions of Windows and multiple computers. There are files in the root of the profile with a modified date of 2009. There may be older ones in sub-directories. There are 18 folders and 125 files. I suspect a lot of this is clutter left over from earlier versions of Thunderbird. In the Mail folder alone there are several hundred files and folders excluding the WDSEML files and actual emails.

I'm toying with the idea of starting fresh with a clean install of Thunderbird and getting on the correct release channel but I don't want to bring along what appear to be hundreds or thousands of unused files and folders.

I there anyone that can identify what profile files and folders to keep and what can be deleted?

Thanks for your consideration.

Open 1

Shortening the file name of a .ics event allows it to successfully import in Thunderbird in Events and Tasks. Has this been addressed as a bug that could be worked on?

I have noticed that when a .ics file is not able to be manually imported into Thunderbird via the Events and Tasks there is a way to get it to import. Simply edit the fil… (read more)

I have noticed that when a .ics file is not able to be manually imported into Thunderbird via the Events and Tasks there is a way to get it to import. Simply edit the filename of the .ics file to something very short (like less than 8 characters). I'm not sure why longer and more complex .ics filenames fail but shortening the filename almost always works.

Open 3

one single tag un-applying itself

Hello! I'm having a problem where a specific tag keeps un-applying itself. I have a number of filters that look for specific words in emails, and tag them accordingly -- … (read more)

Hello! I'm having a problem where a specific tag keeps un-applying itself. I have a number of filters that look for specific words in emails, and tag them accordingly -- all of my other filters are working just fine, but one specific one has decided to stop working. It has exactly the same settings as the other ones, and when I manually run the filter, it correctly applies the right tag.

But, minutes later, the tag will un-apply itself, and I cannot figure out why. For some reason, an older message is staying correctly tagged with that filter, but newer ones un-apply the tag. This same filter and tag used to work just fine. Other tags on emails from the same source work fine, too.

Open

Spam does not auto move from inbox to spam folder

When messages arrive in inbox and are marked spam they do not auto move to spam folder. I have to uncheck the spam icon and re-check it. Not until then will they move t… (read more)

When messages arrive in inbox and are marked spam they do not auto move to spam folder. I have to uncheck the spam icon and re-check it. Not until then will they move to spam folder.

Martha

Open 1

cannot send email

this is the error message I get: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout008.msg… (read more)

this is the error message I get:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout008.msg.pkvw.co.charter.net cmsmtp 37.19.200.148 is listed on Cloudmark CSI-Global. Please visit csi.cloudmark.com/en/reset?ip=37.19.200.148 AUP#Out-1200.

This doesn't happen all the time, but quite often. I have rebooted, tried closing and re-opening T-bird, I don't know what to try next

Open 1

Copying a thunderbird program from an old computer to a new computer

I have followed your instructions at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer and gotten nowhere all day. on it. You have "Profile F… (read more)

I have followed your instructions at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer and gotten nowhere all day. on it. You have "Profile Folders", a folder called "Profiles", a bunch of profiles (folders) inside the Profiles folder and profiles in Roaming and in Local paths. When I get the old profile 'k41******' copied to the new computer in both the Roaming folder and the Local folder the Thunderbird program still will not show me the old files. I don't need any of the thousands of emails in the old computer, just the Templates in one account. This should be easy. I should just copy the profile k41***** ect. and paste it into the "Profiles" (notice the pleural there) and then Thunderbird should work. But it does not.

Solved 26 269

Lost password forLLost my thunderbird email password account. I can access only prior emails that are saved on my PC. How can I get or update the password ?

I have thunderbird emails but lost my passwords so I cannot gain access to them. The accounts are: business1st.org [redacted] @business1st.org [redacted] @business1st.org… (read more)

I have thunderbird emails but lost my passwords so I cannot gain access to them.

The accounts are: business1st.org [redacted] @business1st.org [redacted] @business1st.org

Please use phone/text [redacted] or email [redacted] @icloud.com I am at 88 years so I look forward to your help.


/edited phone# and emails from public community support forum

Open 1

thunderbird on new computer will not accept my password

I just purchased a new computer. I use thunderbird for email. After installing thunderbird I am unable to sign in because it will not accept my password. It keeps… (read more)

I just purchased a new computer. I use thunderbird for email. After installing thunderbird I am unable to sign in because it will not accept my password. It keeps telling me to use a new password.

Open 1

erreur d'authentification

Lorsque j'essaie d'ajouter un nouveau compte, la configuration est trouvé dans la base de données des FAI de Mozilla, je clic sur "continuer", dans la fenêtre Popup j'aut… (read more)

Lorsque j'essaie d'ajouter un nouveau compte, la configuration est trouvé dans la base de données des FAI de Mozilla, je clic sur "continuer", dans la fenêtre Popup j'autorise Thunderbird a accéder à mes informations, ensuite j'ai le message "erreur d'authentification". Pourtant mon mot de passe est correcte.

Open 1 20

Is this a security breach

Today, I have received an email, claiming to be from Mozilla support. The text is garbled but it appears to contain words, 'hacking', 'paynalti', and 'auto-block'. These… (read more)

Today, I have received an email, claiming to be from Mozilla support.

The text is garbled but it appears to contain words, 'hacking', 'paynalti', and 'auto-block'. These are words which immediately put me on security alert. I haven't opened the mail but have viewed it in preview pane. and screen grabbed the attached pdf image.

Any comments?

Thanks, William

Open 1

Icloud calendar does not sync with Thunderbird calendar

I successfully linked / synced the thunderbird calendar with the iCloud calendar. Calendar entries manually entered in iCloud or iPhone calendar are successfully synced a… (read more)

I successfully linked / synced the thunderbird calendar with the iCloud calendar. Calendar entries manually entered in iCloud or iPhone calendar are successfully synced and are visible in the thunderbird mail. The other way round, syncing the existing entries in the Thunderbird calendar does not work. They do not appear in the iCloud or iPhone calendar. Searching the internet, the specific Thunderbird or Apple help-sites did not provide an obvious solution for this problem. I went through all (or nearly all) recommendations given by Apple, no success to sync from Thunderbird to iCloud.

Any suggestion what to modify or adjust

jm

Open 13 1 20

Export Just The Headers

What I want to do is to is export just the headers of emails on IMAP folders with an Excel VBA macro so that I can write filters to import into Thunderbird for deletion o… (read more)

What I want to do is to is export just the headers of emails on IMAP folders with an Excel VBA macro so that I can write filters to import into Thunderbird for deletion of old new letters and things of that nature, keeping only the important emails.

Knowing the message filter file format would also be nice considering that I can then just mass edit the filters without needing to recreate them each pass.

Open 2

Gmail has been deleting all my saved emails in sent and folders!

Gmail has been deleting all my saved emails in sent and folders! If I download Tbird will this be a clean break with Google and Apple or does Tbird sync to these platform… (read more)

Gmail has been deleting all my saved emails in sent and folders! If I download Tbird will this be a clean break with Google and Apple or does Tbird sync to these platforms too. I've tried to get to the bottom of this problem but there is no relevant setting. I'm disgusted, Google and Apple want to control my life.

Open