Firefox Community Forum

Firefox has always had problems processing forms. Not every time, just once in a while and that can be so infrequent that I don't see the browser being the issue until I contact support at the company whose site I'm having issues with. This could be processing a checkout form on a site after purchasing an item. This latest incident involves me trying to fill out an open enrollment form for benefits at the 3rd party benefits administrator because I got fired in Nov [along with many others]. I tried to fill out the re enrollment form and it simply went in circles and never completed. The name of the benefits administrator is "bswift" if that makes any difference. You know what they told me when I called and said I was using Firefox? "Well... you should be using Chrome or Edge." Doesn't happen often, but companies know there is a problem with Firefox. In that case, why are there ZERO help articles on this site on the issues of forms? I tried phrasing the question 5 different ways. The last one gave "Found 52 results for ‘forms don't work’ for ‘All Products’ ". If the companies that I call know that Firefox is an issue, and this has been going on for a LONG time, years, then why has this not been addressed? Either by Mozilla, or by someone in the Forums? Not a single one of the 52 results were even close to my issue. I am simply at a lost to understand why I am the only one in the world forms don't work for. I have to stop, move to Chrome, and start whatever it was I was doing all over again. I have been using this product since Netscape 1.0, and was around long before windows or browsers existed. Any insights are appreciated. Thank you.

When using BT Mail i am unable to input email address from drop down box which appears when typing intial first letters.

I can do this when using Edge.

I have updated my browser to latest version. Have also contacted Bt and have been advised that the issue is your browser. My wife has a chromebook and has no issue with the above problem.

Please advise.

John Tibbles

When I try to change the wallpaper in WhatsApp, Firefox freezes completely. I have Windows 11 Home 25H2 on a Dell Ultra 9 PC with 64GB RAM.

I've taken these measures without success:

1. Logged out of WhatsApp.
2. Deleted cookies & browser cache.
3. Logged into WhatsApp.
4. Tried Troubleshoot mode.

This issue doesn't happen in Chrome or Edge. WhatsApp Support had no further advice to give.

Kind regards Gummo

I have discovered Major problem with Firefox which affects the use of my btinternet.com email account . Since the recent update I am no longer able to add the contact name to a new email which I wish to compose automatically from my contacts (I am required to type it in full. I can still do it, with the shortcut of typing in the first 3 letters, when using other browsers such as Google or Edge or the Outlook muti mail account service but generally prefer Firefox. If this situation prevails I will ditch Firefox as speed of communication and addressing is of the essence to me. Are Firefox aware and are they correcting things?

Could any settings have been altered by the update - which contribute to my problem?

I have a very repeatable issue, that others have been dealing with as well, where Firefox will frequently disconnect Twitch chat after a period of time and go through a loop of disconnecting/reconnecting.

This is ONLY on Firefox, I can run Chrome or other browsers simultaneously with Firefox and Firefox will disconnect when others do not.

I am not sure what is occurring, but I know it only happens after a while. Like maybe after 30+ minutes of watching a stream, the chat will start skipping other users inputs, just show my own, then give me a Welcome to the chat connection and other messages will start appearing again. Once it hits this hang-up period, it starts disconnecting frequently.

I cannot find any resolution and there are no resources or articles about this, but I made a post on reddit and multiple users reported the same thing.

Hi, Recently and despite upating to the latest Firefox Browser, when I try to use BT Email groups it offers it as I type and I select. It then just shows the first character of the group or email surrounded by a red box and a x next to it and doesn't expand into the members of the group. This automatically suplied email recipient address is invalid. I've tried clearing the cache for the webpage to no avail. The problem doesn't occur in the Chrome browser. Kind regards Michael

418 Hello, I like your site (and I donate a little from time to time), but some of Firefox's behavior is becoming annoying: for months now, Le Monde articles have been cut off on the right (not those from Le Figaro), and recently Instagram has been blocking the browser after a few posts. Of course, it might be "their fault," but it's clear that it doesn't happen like that with Chrome. Good luck!

Hello,

The fonts are not rendering properly on few websites, example(apnetv.xyz), everything was working fine with stable release of v146.

The beta versions were having the same issue, i assumed it was related to Beta releases, so I switched back to stable one. However now firefox has released stable v147, the issue persists. Kindly fix it.

Regards, 4hm3d

I'm trying to fill out a magazine subscription form that uses reCAPTCHA but the reCAPTCHA does not show in the form using Firefox but does in Chrome. I've seen similar issues and tried to solve it by clearing the catch and disabling extensions but nothing helps.

When I go to (seemingly) any Elsevier site, the browser tab immediately closes with no error or explanation. An example is this site:

https://www.sciencedirect.com/science/article/pii/0167508784900164

My firefox will not connect properly with the Bing Home page. It often provides a message "cannot connect" and when I click on that, it does. But yesterday, when I did that, all that came up was a screen with just a solid colour and the search bar on it. I used my Safari browser to access Bing, but I don't like using Safari. So, would like a fiz...

I have set Bing as my home page when I start Firefox (it has been this way for years). This morning when I started Firefox the Bing home page only partially loaded. The home screen picture of the day won't load and I can't search with it. The only thing that works is the other bookmark tab. I also have Bing in those tabs but the same thing happens when I try to start it from there. I have shut down and restarted my computer, still happens. I have downloaded the latest update of Firefox, still happens. I don't think doing anything with Bing will help, since when I try to start it from the saved bookmarks tab or type it into the address bar it still won't load. I also started Microsoft Edge and it loads fine from there. Although, I just started Chrome and the same thing happens there, it only half loads, so not sure what is going on. I am not tech savy, so am a little uncomfortable with deleting Firefox and re installing it myself. Not sure if I would loose all my saved bookmarks. Can you help.

Brock Thoman

I have at least one question on the support forum which has never been answered. So I went to Bugzilla, and discovered dozens of YouTube issues under the Open/Unconfirmed status.

I can reproduce my problems. I'm sure others can reproduce their problems. Nothing is done. NOT EVEN admitting there is a problem.

If I can't use YouTube on Firefox (I can't), then why am I using FF? It is one of the biggest sites on all of the internet. But FF apparently doesn't care if it doesn't work.

What. Is. Going. On?

(See the attached image... the big blank space is where the video should display)

When trying to access Facebook via the Firefox browser, the browser screen immediately grays-out and freezes? It is the only web site doing this, and it doesn't happen with other browsers. I have attempted to contact Mozilla technical support and their only response is to refer me to a forum, instead of providing actual technical support. I have reinstalled Firefox, I have created a new profile, I have cleared my browser history, emptied the cache, etc., yet this problem persists. How do I get actual, real Mozilla technical support from Mozilla for help with this issue, instead of being referred to a forum, or do I just not use your product due to lack of actual customer support? How do I contact an actual person at the Mozilla corporate offices about lack of real Mozilla customer support?

Firefox browser when on Foxnews will crash and causes PC to completely reboot? This has been happening on multiple PC's in my house and has been happening for months.