Firefox Community Forum

Hello, I’m experiencing an issue where my website https://smartstartkids.com.ua doesn’t load at all in Firefox. When I try to open it, nothing happens or I get a message like “The connection was reset” or “Network error”.

The strange thing is that it works perfectly in Chrome and Microsoft Edge on the same devices and network.

Here’s what I’ve already tried: • Cleared Firefox cache and cookies • Created a new Firefox profile using firefox.exe -P • Disabled and fully uninstalled ESET antivirus • Turned off Windows Firewall • Reset DNS and Winsock via Command Prompt (ipconfig /flushdns, netsh winsock reset) • Checked proxy settings (set to “No proxy”) • Tried with HTTP3 disabled (network.http.http3.enabled = false) • Tried from two different PCs and networks — same result • The certificate shown is from “Sectigo”, not ESET, so it seems to be correct now

Still, Firefox is the only browser where this specific site doesn’t load. I’d appreciate any ideas or help!

Thank you!

Hello! i wanted to report that i got an small annoying white outline formed around the screen, i tried to reset every preferences, yet didn't worked, to reload Firefox? neither work. It's only appearing on Firefox, not anywhere else. Someone can help me to get rid of this white outline? Thanks!!!

I've posted an picture of the issue down below. (also ignore the fact it's in French)

Attempted resolution of problem as directed with AVG Internet Security App to no avail. Firefox is up to date; DuckDuckGo browser using Firefox core has no problems

Good morning,

Youtube has blocked my access because Firefox blocks the ads. This happens only on Firefox not on other browsers. I have the ads blocker disabled in the settings (see picture attached). Could you please tell me how to get this resolved. Regards.

Browser pages: Private pages. and non Private pages How do I setup my browser pages from ONLY.... PRIVATE back to NON-PRIVATE pages and/or switch to one type, then back to the other normal pages?

I am seeing a new problem with the latest Firefox version 370.0.2 (aarch64).

When I try to load a link, Firefox seems to go into a sort of "spasm" with repeated attempts to load the link via multiple new web pages.

The link finally loads, however if the link is a login page I can get login failures due to multiple login attempts (e.g. Microsoft login fails authentication due to multiple attempts.)

Please can you help with this ASAP.

Many thanks AJ

Hello everyone,

until the week before last, I was able to use the Shopify Store/ Theme Editor without any problems with Firefox on Windows (desktop). I disabled Ghostery and AdBlock, cleared the cache, am using the current version Firefox etc.

Without changing anything, I can no longer open the Theme Editor now– I keep getting the error message "there was a problem loading this page." Shopify support could not help and deferred me to Firefox.

A different browser isn't really a solution, although I can theoretically open the Theme Editor on Opera, for example.

Does anyone have any ideas how I can fix this, and access my shopify shop theme editor again via firefox?! Thanks in advance!!

After installing the latest version of Firefox on Windows 11 I can no longer view certain sites (like Allstate.com). Tried clearing data, uninstalling/disabling all extensions and addons, etc., nothing works. Previous version worked fine. Love Firefox, been using for years (before Edge and Chrome came out), still, seems to slowly getting less functional as many sites I simply need to open in Edge or Chrome. Sad as I think that Firefox is the best browser, but, if most sites are developed with Chrome/Edge in mind then Firefox will fall behind in terms of compatibility.

When I open a website in Firefox, the page opens OK but there Wikipedia website also opens in the background. The icon appears on the top row to the left of the name of the website I opened. When I close Firefox, the Wikipedia site opens and I have to close that too. Every time. What is going on? How can I get rid of it? Thanks. Windows 11.

You used to be able to right-click a device in the sync tabs sidebar, and choose 'open all in tabs', but since the last update this has gone. So where's that option now? Thanks