Firefox Community Forum

8 out of 10 times that i try to connect to the following site:

https://www.tax.ny.gov/online/

I get the following error message:

Secure Connection Failed

An error occurred during a connection to otc.tax.ny.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Now and then, I'm able to log in successfully. lately though, I'm having trouble logging in using Firefox browser.

This is becoming very frustrating. What could be the issue? What do i need to do to resolve the problem?

Is Webroot a part of Mozilla/Firefox? When Firefox recently updated it began to ask for a Webroot access key and it takes me to this page. I have never signed up for Webroot before.

Why do I get a message that my Administrator is controlling my access when I AM THE ADMINISTRATOR AND ONLY USER? I used to get this on my Win 10 PC and now on Win 11! I don't know how to change settings on Malwarebytes. I got a suggestion to change the setting to use DNS over HTTPS, but it's already set there.

Every time I access the web I get a report from Norton saying "Threat secured". It attaches every single website that I open. See attachment for some exmaples (only variabole part of message shown apart from first one).This is occuring 50+ times a day but does not occur using Edge, so it appears to be related to Firefox. PLEASE help. Norton have not helped with this. Thank you- Colin O'Brien

I recently re-installed FireFox after I suddenly had problems that the profile folder could not be accessed. I uninstalled it, then reinstalled it using the download from Mozilla website. This fixed the profile issue. I am using the latest version. Now, I find that most of the time, cnn.com won't load: I see messages on the bottom left corner that it is connecting to all sorts of web sites, in particular it tends to get stuck on "Sending request to signal-metrics-collector-beta.s-onetag.com" . I don't know if it eventually loads, I give up after about 1 minute. In Chrome, cnn.com loads instantly. In Firefox, BBC.com loads instantly. Microsoft.com loads instantly. I have installed the same extensions as before. I started FireFox with all of them turned off, no difference. As I mentioned, it does not load MOST of the time - once in a while it loads instantly, but later on the problem reoccurs. >What is wrong with FireFox and why won't it load CNN as quickly as before? I am using Firefox on Windows 11, I have Malwarebyes installed. Thanks, Adriaan

I got the following message while trying to access this website https://nubecomun.yanapak.org/ The connection has timed out:

The server at nubecomun.yanapak.org is taking too long to respond.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

How can I allow Firefox to access the site?

I am having trouble with Firefox when making a purchase or submitting a form. I get right up to the submit function and nothing happens. If I go to the same site with Edge, everything works fine.

I am using Malwarebytes and Facebook Container extensions. Are either of these causing the problem? And if so is there a work-around?

I am trying to connect with my utility provider online. When I try to log in, I give my name and password. It comes up with a CAPTCHA screen. I click on the items but I just keep getting another screen. After a dozen screens it says CAPTCHA will time out in 2 minutes.

Does anyone have any ideas what could be blocking it?

When I was trying to sing in to bit defender I ended up wiht this mozilla package. why did the bit defender have a statement questioning reliability using an ad-on?

Since installing a new version of Bitdefender yesterday I am having difficulty accessing a number of sites I previously used regularly without any problems. I am getting the error message reported in the Subject box.

I am getting this message when logging on to my CIT Bank account. I updated my Mcafee software yesterday. I had no problem logging in before to this site. Need help:

Secure Connection Failed

The connection to secure.citbank.com was interrupted while the page was loading.

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

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I am trying to set up a vpn using Proton as a Firefox add-in but Firefox won't let me use it, saying it has invalid credentials. I can't contact Proton because if I enable it as an add-in to Firefox, I can't use my browser. Do you know of any other vpn networks that work securely with Firefox?

Hi,

I get a pop-up saying ww25.cloudflare-ipfs.io is a phishing site should I just block it or add it to the exceptions list. Also is it required for firefox to work properly

Since your last upgrade, I have been able to get into any sites using CloudFlare security. Prior to that I had no problems at all. I have tried closing extensions and or clearing cookies. I especially want access to my banking account. How can I disable whatever was added to effect CloudFlare? CloudFlare either continues to cycle, or gives an error message.