Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting a message to update my media player but Norton indicates it is not safe and deletes it.

  • 1 cavab
  • 3 have this problem
  • 14 views
  • Last reply by cor-el

more options

This message appears to be from Firefox but If I try to download it, Norton takes over and deletes it. There is nothing else I can say. I am running windows 7. IP is Xfinity.

This message appears to be from Firefox but If I try to download it, Norton takes over and deletes it. There is nothing else I can say. I am running windows 7. IP is Xfinity.

Chosen solution

Such a pop-up message is a scam and you should never respond to such an alert to avoid getting infected with malware.

You should only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.

Read this answer in context 👍 0

All Replies (1)

more options

Seçilmiş Həll

Such a pop-up message is a scam and you should never respond to such an alert to avoid getting infected with malware.

You should only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.