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Outgoing Server Settings Timing Out ~ Can receive but can't send emails

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  • 4 have this problem
  • 31 views
  • Last reply by sfhowes

jgamble2
jgamble2
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Hello: I have just set up a new desktop PC. Have downloaded/installed Thunderbird email program (used previously with old PC). Entered manual configuration using Spectrum server settings, user name (email) for Incoming Server and Outgoing Server. Had to attempt to process manually several times, and then suddenly everything popped up....all my previous emails were there, although my address book was gone. EVERYTHING worked yesterday (10/18) from that point through shut down later in the evening. Suddenly today, I start rebuilding my address book, and was trying to send message. Processing message and "sending" was taking very long, and finally error message pops up saying "Message can't be sent due to Outgoing Server timing out." Incoming Server and receiving messages appears to be fine...no issues there...successfully receiving emails. I've gone back and checked my settings on Outgoing Server...they are same as I entered yesterday.... Although the port listed 587 has a "default" port number listed to the right as "465" ..... the number of the port and the default (993) on the Incoming Server match. Is this the problem? There's no way to change/edit the 465. Is this a systemic issue? I see several other posters with problems with Outgoing Server/stmp issues. Judy Gamble

Hello: I have just set up a new desktop PC. Have downloaded/installed Thunderbird email program (used previously with old PC). Entered manual configuration using Spectrum server settings, user name (email) for Incoming Server and Outgoing Server. Had to attempt to process manually several times, and then suddenly everything popped up....all my previous emails were there, although my address book was gone. EVERYTHING worked yesterday (10/18) from that point through shut down later in the evening. Suddenly today, I start rebuilding my address book, and was trying to send message. Processing message and "sending" was taking very long, and finally error message pops up saying "Message can't be sent due to Outgoing Server timing out." Incoming Server and receiving messages appears to be fine...no issues there...successfully receiving emails. I've gone back and checked my settings on Outgoing Server...they are same as I entered yesterday.... Although the port listed 587 has a "default" port number listed to the right as "465" ..... the number of the port and the default (993) on the Incoming Server match. Is this the problem? There's no way to change/edit the 465. Is this a systemic issue? I see several other posters with problems with Outgoing Server/stmp issues. Judy Gamble

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
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What is the antivirus? Timeouts on sending are often due to incompatible AV apps.

jgamble2
jgamble2 Question owner
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I have McAfee LiveSafe. Just activated the subscription yesterday. I did notice an alert rec'd earlier this afternoon that noted that "updates" to the security software were being run/installed by McAfee. Seems it was shortly after that when I tried sending an email and it timed out. In doing some reading, I've noted that this is common when security software is monitoring emails. I plan to call Premium Support with Dell tomorrow to try to resolve. Thanks for your response.

sfhowes
sfhowes
  • Top 25 Contributor
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As can be done with apps like Microsoft/Windows Security, you would like to exclude the TB profile folder from the McAfee real-time background scanner. However, that might not actually be possible:

https://forums.mcafee.com/t5/VirusScan/How-to-exclude-folders-from-real-time-scan/td-p/658116