Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Stop new tab opening

  • 1 cavab
  • 0 have this problem
  • 27 views
  • Last reply by cor-el

more options

When clicking on a website to play a video, it will open a new tab from a website advertising. How can I prevent the new tab opening?

When clicking on a website to play a video, it will open a new tab from a website advertising. How can I prevent the new tab opening?

All Replies (1)

more options

You can do a malware scan just to be sure.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window