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On line bill pay just keeps going back to log on screen - only with firefox

  • 2 cavab
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

konacondos
konacondos
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on line bill payment only with firefox, no other browser, just keeps going back to the log in screen saying your session has ended, please log in. only since the latest firefox update.

on line bill payment only with firefox, no other browser, just keeps going back to the log in screen saying your session has ended, please log in. only since the latest firefox update.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
FredMcD
FredMcD
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Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.