I click on options the screen with general, search, etc. I can't click anything. I have reinstalled. I can't get it to react
When I click on options the screen with general, search, privacy etc. I can't click anything. The page just goes dead. I have reinstalled. I can't get it to react to anything
Chosen solution
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
All Replies (3)
Might be an extension causing that problem with the Options tab being 'dead'. Disable them one at a time to find the culprit.
Seçilmiş Həll
Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 19.0 r0
Shockwave Flash 18.0 r0
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Note: Edge on Win10 does not use ActiveX version but its own Flash.
Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac
Then reinstall the latest version.
Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer”
and “Plugin-based browsers” installers.