Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Thunderbird seems not to be able to let me log on to bt email - why?

juliedorrell
juliedorrell
more options

Thunderbird has not had a problem before relating to BT email, which I was asked by BT to change to a while back. Since we got back from holiday and I turned on the PC today it seems it cannot log in, it keeps giving me a "log in failed" message. This is also true on my Kindle, where it says "authentication failed". My BT Hub shows a blue light and seems to be working.

Any ideas as to why I cannot get at my emails today?

Thunderbird has not had a problem before relating to BT email, which I was asked by BT to change to a while back. Since we got back from holiday and I turned on the PC today it seems it cannot log in, it keeps giving me a "log in failed" message. This is also true on my Kindle, where it says "authentication failed". My BT Hub shows a blue light and seems to be working. Any ideas as to why I cannot get at my emails today?

All Replies (1)

user01229325
user01229325
more options

Since Thunderbird does not run on a Kindle it sounds like there is another problem. Check with your provider and see if they made any changes.