Cannot receive new chats
I just started using Thunderbird, and I'm really liking it. However, it seems to have a problem with the IM feature. I'm signed in with Facebook and Google Talk. All of my contacts appear correctly, and I can start a conversation with all of them.
On Facebook, I can send messages, but Thunderbird does not receive new chats; I have to go to Facebook to see what the other person sent.
On Google Talk, I can send messages, but it says "Error sending message" even though when I go to Google+, the chat sent just fine. I also cannot receive chats using this account.
I'd like to be able to use the chat function in Thunderbird, but if I can't receive chats from other people, it's useless. Am I doing something wrong maybe? Is there a way to fix this?
الحل المُختار
It will be Norton360 is my guess. Have a poke around in the firewall settings Make sure Thunderbird has full access to the internet and make sure external connections are allowed from chat.facebook.com as server and 5222 as port
You might check the Google talk stuff while your on the job talk.google.com on port 5222, or on port 443.
Are you using 2 factor authentication? Might be Thunderbird is only authorized for mail per Google :)
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I don't really know why it is not working for you, it works for me, or at least facebook does. have never used the Google talk.
But I am guessing it will be your firewall getting excited about incoming connections to Thunderbird.
Try starting your computer in windows safe mode with networking per the Microsoft instructions and see if that helps at all. http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
Booting the computer in safe mode, I was able to successfully send and receive Facebook chats. However, Google Talk is still broken, and does not work.
Now that I know I can receive Facebook chats in safe mode, how would I go about finding what's blocking Thunderbird? I'm using Windows 7 64-bit with Norton 360.
Here's what happens when I use Google Talk. I'm not too concerned about that at the moment though:
الحل المُختار
It will be Norton360 is my guess. Have a poke around in the firewall settings Make sure Thunderbird has full access to the internet and make sure external connections are allowed from chat.facebook.com as server and 5222 as port
You might check the Google talk stuff while your on the job talk.google.com on port 5222, or on port 443.
Are you using 2 factor authentication? Might be Thunderbird is only authorized for mail per Google :)
I solved the problem. I looked in Norton's firewall settings as you suggested, and changed it from "Auto" to "Allow". Now Thunderbird works perfectly with Facebook chats! Thank you so much Matt! This will definitely get me a better experience!
Google Talk is still not working, but that might be more of a problem with working with Google APIs. I don't use it that much, so it's not a big deal.
The last time I used Google talk is was to my niece in January, and that was using her sending me a message from her mobile phone via Google talk.
When looking on Google for thing to do with Thunderbird chat, it is a good idea to search libpurple. Even information Re Pidgin is useful as lib purple is the guts of Thunderbird chat and pidgin
This add-on fills out the missing libpurple protocols for Thunderbird https://addons.mozilla.org/en-US/thunderbird/addon/additional-chat-protocols/?src=search
The add-on you linked isn't compatible with Thunderbird 24, and the description doesn't say anything about Google Talk. It's not that much of a problem though, considering I almost never use it.