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Firefox crashes

  • 5 ردود
  • 1 has this problem
  • 6 views
  • آخر ردّ كتبه John99

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AdapterDeviceID: 0x6779 AdapterVendorID: 0x1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0 AvailablePageFile: 15348228096 AvailablePhysicalMemory: 6789435392 AvailableVirtualMemory: 4041064448 BuildID: 20120420145725 CrashTime: 1337889240 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1337887817 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6779, AdapterSubsysID: 21201028, AdapterDriverVersion: 8.863.3.0 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 662 StartupTime: 1337889235 SystemMemoryUsePercentage: 20 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: about:sessionrestore Vendor: Mozilla Version: 12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x6779 AdapterVendorID: 0x1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0 AvailablePageFile: 15348228096 AvailablePhysicalMemory: 6789435392 AvailableVirtualMemory: 4041064448 BuildID: 20120420145725 CrashTime: 1337889240 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1337887817 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6779, AdapterSubsysID: 21201028, AdapterDriverVersion: 8.863.3.0 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 662 StartupTime: 1337889235 SystemMemoryUsePercentage: 20 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: about:sessionrestore Vendor: Mozilla Version: 12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about the state of the application when it crashed.

الحل المُختار

hello please update the graphics driver of your device - i'm not exactly sure about the device id but it might be the ati hd6450, the fitting drivers for window 7 64 bit would be http://support.amd.com/us/gpudownload.../radeonaiw_vista64.aspx - or consult the support section of your pc's manufacturer.

in case this does not work, you can also disable hardware acceleration in firefox > options > advanced > general

Read this answer in context 👍 0

All Replies (5)

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heres crash id

bp-963fa64e-f699-4b40-adc8-e577e2120524

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الحل المُختار

hello please update the graphics driver of your device - i'm not exactly sure about the device id but it might be the ati hd6450, the fitting drivers for window 7 64 bit would be http://support.amd.com/us/gpudownload.../radeonaiw_vista64.aspx - or consult the support section of your pc's manufacturer.

in case this does not work, you can also disable hardware acceleration in firefox > options > advanced > general

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I do not understand the crash report, but maybe someone more knowledgeable will comment later. Meanwhile I will say that from the report it appears to be graphics related so ensure your graphics drivers are up to date.

Presumably you have already seen firefox crashes


For cross referencing purposes

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Nice Job guys! Sure enough, it was the Drivers for the ATI 6450. Updated drivers resolve the issue.

Thanks a bunch!

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Glad we helped, thanks for posting back.