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I can only print first 80 or so pages after I download firefox - if I do a system restore and uninstall firefox, the problem goes away... until I download firefox again and then I again can only print the first 80 or so pages - even if I am using IE!

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  • آخر ردّ كتبه Hasan

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This began when business increased in January and our print jobs got big (printing invoices off the internet). It can print any small job no problem but if it's over 80 or so pages, it will stop and show a spooling error. I have done system restores and uninstalled firefox and then Internet Explorer will print the big jobs UNTIL I REINSTALL FIREFOX. Then the problem resurfaces whether using firefox or IE!!! Why?! I don't care why - how do I fix it? All 13 other computers use firefox and that is how my staff is trained. I hate IE.

الحل المُختار

-> Is my Firefox problem a result of MALWARE ??

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

Check and tell if its working.

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All Replies (8)

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the problem still occurs in safe mode - I have no extensions or themes - I also reset all the program settings to default...

Please help

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Perform the suggestions mentioned in the following articles:

Check and tell if its working.

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I've done all of that and it's still not working. I think an important point is that the problem is the same in IE after I install firefox but not before.

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الحل المُختار

-> Is my Firefox problem a result of MALWARE ??

-> Do a MALWARE check with these Malware Scanning programs. You need to scan with all programs because each program detects different malware. Make sure that you UPDATE each program to get the latest version of their Databases before doing a Scan. Also, Close All other Applications (softwares) before Starting to Run Scans.

Check and tell if its working.

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Tried to open my Malwarebytes and it wouldn't open - reinstalled it, ran a full scan - identified no problems This has happened ever since Malwarebytes was installed on the computer - however, all of my other computers had it installed at the same time and no issues printing... Also had issues with Thunderbird but that's nothing new - I have nothing but issues with Thunderbird on all my machines - another issue - but it may be relevant that I was fighting with Thunderbird between the time that Malwarebytes was installed an now...

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Also - this time, each time I hit cancel all documents on the device window - it keeps adding pages. For example - it now says Status "Deleting - Spooling - sent to printer" and Pages say 60/5,205 hit cancel all documents and it changes to 60/12,328 under pages.

hit cancel again: 60/12,923

again: 60/13,261

(depending on what I have done in troubleshooting steps, it changes between 60 and 80 pages - probably because I tend to print at 125% but currently have it set at default...)

This is insane.

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Seems like a misconfiguration in your Printer's settings. Contact your Printer's Technical Support about this problem to correctly configure your Printer's settings.