Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox contintues to crash when trying to download a file. Any help? ideas?

davemgunther
davemgunther
more options

Whether running in safemode with everything disabled or running in normal mode, firefox will crash every time I try to download a file (once I click "save"). Every time. Doesn't matter the file type or web address.

I do not receive a crash ID either which is strange.

I'm running a Windows 7, 64-bit OS on the latest version of firefox (7.0.1). Any help? Ideas?

Whether running in safemode with everything disabled or running in normal mode, firefox will crash every time I try to download a file (once I click "save"). Every time. Doesn't matter the file type or web address. I do not receive a crash ID either which is strange. I'm running a Windows 7, 64-bit OS on the latest version of firefox (7.0.1). Any help? Ideas?

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

See also http://kb.mozillazine.org/Firefox_crashes