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منتدى الدعم

need DRM update

Posted

cannot watch Netflix, message states firefox is installing components, check later. By add-ons is states Widevine Content Decryption Module provided by Google Inc. will be installed shortly, yet I am waiting. what can i do?

cannot watch Netflix, message states firefox is installing components, check later. By add-ons is states Widevine Content Decryption Module provided by Google Inc. will be installed shortly, yet I am waiting. what can i do?

Modified by cor-el

Chosen solution

Is Widevine installed if you look in ☰Menu → Add-ons → Plugins?

If it is, you may want to uninstall it, it may be a corrupted install and breaking the possibility of a re-install. Even if it is not listed, check for it in the filesystem anyway. https://support.google.com/widevine/answer/3050587?hl=en&ref_topic=2930702

You might then initiate an install by visiting, e.g., Netflix again.

If necessary, you might try a manual install per this thread: https://support.mozilla.org/en-US/questions/1207502#answer-1083424 Note that this has out-of-date (and not-your-OS) information. We can find the current version of Widevine via https://dl.google.com/widevine-cdm/current.txt

So, CurVer is 1.4.9.1088 DL link should be https://redirector.gvt1.com/edgedl/widevine-cdm/1.4.9.1088-mac-x64.zip

(The current version is correctly reported by https://github.com/mozilla/gecko-dev/blob/fccedb8262e05f19c40582683e64b1043f7b3ed0/toolkit/content/gmp-sources/widevinecdm.json but i do not know if this is kept updated, or merely a coincidence.)

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:72.0) Gecko/20100101 Firefox/72.0

More Information

RobertJ
  • Top 10 Contributor
144 solutions 1466 answers

Hi teutonictitan1009, Go to Menu -> Preferences -> General page under Digital Rights Management (DRM) Content toggle the *Play DRM-controlled content off then back on again.

Hi teutonictitan1009, Go to Menu -> Preferences -> General page under Digital Rights Management (DRM) Content toggle the *Play DRM-controlled content off then back on again.
هل وجدت هذا مفيدًا؟ 0
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صاحب السؤال

Thanks but it did not solve the problem.

Thanks but it did not solve the problem.
هل وجدت هذا مفيدًا؟
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crankygoat
  • Top 25 Contributor
40 solutions 471 answers

Chosen Solution

Is Widevine installed if you look in ☰Menu → Add-ons → Plugins?

If it is, you may want to uninstall it, it may be a corrupted install and breaking the possibility of a re-install. Even if it is not listed, check for it in the filesystem anyway. https://support.google.com/widevine/answer/3050587?hl=en&ref_topic=2930702

You might then initiate an install by visiting, e.g., Netflix again.

If necessary, you might try a manual install per this thread: https://support.mozilla.org/en-US/questions/1207502#answer-1083424 Note that this has out-of-date (and not-your-OS) information. We can find the current version of Widevine via https://dl.google.com/widevine-cdm/current.txt

So, CurVer is 1.4.9.1088 DL link should be https://redirector.gvt1.com/edgedl/widevine-cdm/1.4.9.1088-mac-x64.zip

(The current version is correctly reported by https://github.com/mozilla/gecko-dev/blob/fccedb8262e05f19c40582683e64b1043f7b3ed0/toolkit/content/gmp-sources/widevinecdm.json but i do not know if this is kept updated, or merely a coincidence.)

Is Widevine installed if you look in ☰Menu → Add-ons → Plugins? If it is, you may want to uninstall it, it may be a corrupted install and breaking the possibility of a re-install. Even if it is not listed, check for it in the filesystem anyway. https://support.google.com/widevine/answer/3050587?hl=en&ref_topic=2930702 You might then initiate an install by visiting, e.g., Netflix again. If necessary, you might try a manual install per this thread: https://support.mozilla.org/en-US/questions/1207502#answer-1083424 Note that this has out-of-date (and not-your-OS) information. We can find the current version of Widevine via https://dl.google.com/widevine-cdm/current.txt So, CurVer is 1.4.9.1088 DL link should be https://redirector.gvt1.com/edgedl/widevine-cdm/1.4.9.1088-mac-x64.zip (The current version is correctly reported by https://github.com/mozilla/gecko-dev/blob/fccedb8262e05f19c40582683e64b1043f7b3ed0/toolkit/content/gmp-sources/widevinecdm.json but i do not know if this is kept updated, or merely a coincidence.)
هل وجدت هذا مفيدًا؟
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