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Firefox Monitor: "You must be signed in to your Firefox Account."

Posted

No matter how I log in (logged-in Firefox, Chrome, incognito Chrome/Firefox) at monitor.firefox.com, I always get this error.

https://i.imgur.com/A8fCXaB.png

No matter how I log in (logged-in Firefox, Chrome, incognito Chrome/Firefox) at monitor.firefox.com, I always get this error. https://i.imgur.com/A8fCXaB.png

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.80 Safari/537.36

More Information

Question owner

Also tried disabling uBlock.

Also tried disabling uBlock.

Question owner

Looks like CSP: https://i.imgur.com/vPtGmMr.png
Matt
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3291 solutions 22731 answers

This looks like a Firefox question, so I will move it from the Thunderbird to the Firefox list. Hopefully you will do better with helpful responses there.

This looks like a Firefox question, so I will move it from the Thunderbird to the Firefox list. Hopefully you will do better with helpful responses there.
cor-el
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17578 solutions 159002 answers

Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website.

Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings

Question owner

cor-el said

Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website.

I totally can. No dice with Monitor though.

Account is laurileet@gmail.com if that helps grep logs or smth.

''cor-el [[#answer-1228589|said]]'' <blockquote> Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings </blockquote> I totally can. No dice with Monitor though. Account is laurileet@gmail.com if that helps grep logs or smth.

Question owner

Disabling CSP makes no difference.

Disabling CSP makes no difference.
cor-el
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Do you have the same problem with Firefox Send ?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Do you have the same problem with Firefox Send ? *https://send.firefox.com Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
cor-el
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What do you see under Devices & Apps on the Firefox Account setting page?

What do you see under Devices & Apps on the Firefox Account setting page? *https://accounts.firefox.com/settings/clients

Question owner

A bunch of stuff: https://i.imgur.com/p6Nqwhk.png

I'll try deleting them all and relogging. Thanks for the tip.

A bunch of stuff: https://i.imgur.com/p6Nqwhk.png I'll try deleting them all and relogging. Thanks for the tip.

Question owner

Deleted all the sessions, also noticed Firefox wants me to verify my primary email (noticed under 2FA setting), did that as well just in case.

Same error on Chrome, new and worse error with Firefox: https://i.imgur.com/Nvtl0LH.png

Deleted all the sessions, also noticed Firefox wants me to verify my primary email (noticed under 2FA setting), did that as well just in case. Same error on Chrome, new and worse error with Firefox: https://i.imgur.com/Nvtl0LH.png

Question owner

No problems with Firefox Send.

No problems with Firefox Send.
McCoy
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546 solutions 5143 answers

Helpful Reply

Hello MidnightRaver,

Earlier today another user reported the same problem :

https://support.mozilla.org/en-US/questions/1261230

If you want to, you could file a bug report (unless somebody comes up with a solution) :

https://bugzilla.mozilla.org/enter_bug.cgi

https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

Hello MidnightRaver, Earlier today another user reported the same problem : https://support.mozilla.org/en-US/questions/1261230 If you want to, you could file a bug report (unless somebody comes up with a solution) : https://bugzilla.mozilla.org/enter_bug.cgi https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

Question owner

Changed Firefox password, no effect.

Changed Firefox password, no effect.
cor-el
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17578 solutions 159002 answers

Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)?

Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)?

Question owner

cor-el said

Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)?

Yes.

''cor-el [[#answer-1228830|said]]'' <blockquote> Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)? </blockquote> Yes.
David-78 0 solutions 8 answers

I'm the other one who have the same problem. I also do see Firefox Monitor on Devices & Apps, I've closed several time the session opened, without any change. I do still have the same error message...

I'm the other one who have the same problem. I also do see Firefox Monitor on Devices & Apps, I've closed several time the session opened, without any change. I do still have the same error message...
1000i100 0 solutions 3 answers

I have the same problem, and i'm also from France. So we are at least 3 with this issue on monitor.firefox.com It work with send.firefox.com It dosen't either with or without add-on on monitor.

The issue apear after changing password.

I have the same problem, and i'm also from France. So we are at least 3 with this issue on monitor.firefox.com It work with send.firefox.com It dosen't either with or without add-on on monitor. The issue apear after changing password.
1000i100 0 solutions 3 answers
reported as bug here : https://bugzilla.mozilla.org/show_bug.cgi?id=1559718
McCoy
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546 solutions 5143 answers

1000i100 said

reported as bug here :
https://bugzilla.mozilla.org/show_bug.cgi?id=1559718

Thank you  !

''1000i100 [[#answer-1230835|said]]'' <blockquote> reported as bug here : <BR> https://bugzilla.mozilla.org/show_bug.cgi?id=1559718 </blockquote> Thank you !
David-78 0 solutions 8 answers

Thank you very much for reported it !

Thank you very much for reported it !