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secure connection failed the connection to the server was reset while the page was loading * The page you are trying to view cannot be shown because the authe

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secure connection failed

the connection to the server was reset while the page was loading

  • The page you are trying to view cannot be shown because the authenticity of the received data could not be verified
  • Please contact the website owners to inform them of this problem

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All Replies (14)

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Hello RakeshSingh,

Would you please go over this article and see if you can find a solution there :

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect?redirectlocale=en-US&redirectslug=secure-connection-failed-error-message

Does that help  ?

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kindly arrange technical call and check on Remote System.

91+9599425177

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RakeshSingh said

kindly arrange technical call and check on Remote System.

Dear Sir, unfortunately we do not provide support by phone - the people who answer questions on the support forum are volunteers, users just like you, who are trying to help other users in their spare time. Firefox is a free product and Mozilla, the company that makes Firefox, doesn't have the financial means to maintain a professional helpdesk.

But feel free to ask any questions you apparantly still have after reading the above linked article; hopefully somebody else will be able to help you ....

Would you please remove your phone number - this is a public forum; you don't want just anybody to start calling you .....

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RakeshSingh said

Secure connection failed...

Do you have a public link to the site?


~Pj

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Would you try this please :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

security.tls.version.max

And set its value to 3 (default value is 4)

Then close and restart Firefox.

If this doesn't make a difference; please change the value back
to its default.

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Still getting the same error, Please take the remote session and call to Mr. Rajat Chawla on mobile no. 91+9891855282 or email solution @ rajat.chawla.esicp@relindia.in.

Thank you.

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RakeshSingh said

Still getting the same error, Please take the remote session and call to Mr. Rajat Chawla on mobile no. xx.xxxxxxxx or email solution xxxxx@xxxxx Thank you.

Please, read my penultimate post again .....

And again : this is a public forum - please remove your phone number and your email address.

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McCoy said

security.tls.version.max

Set its value to 3 (default value is 4)

Then close and restart Firefox.

If this doesn't make a difference; please change the value back to its default.

Just for reference, here's the set of TLS settings:

~Pj

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this answer does not works.

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Pj said

Do you have a public link to the site?

What is your answer  ?

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Another thing you could try :

Type in the address bar about:config and press Enter (promise to be careful, if asked)

Type in the search bar and look for the preference :

security.ssl.enable_ocsp_stapling

and set its value to false

Then close and restart Firefox.

Does that work  ?

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McCoy said

security.ssl.enable_ocsp_stapling

Isn't that for Personal Certs only?


~Pj

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Pj said

Isn't that for Personal Certs only?

Not as fa as I know (but maybe somebody will prove wrong .... )

Also see :

https://www.drivereasy.com/knowledge/solved-secure-connection-failed-firefox/

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McCoy said

Pj said
Isn't that for Personal Certs only?

Not as fa as I know (but maybe somebody will prove wrong .... )

Also see :

https://www.drivereasy.com/knowledge/solved-secure-connection-failed-firefox/

That was 8 months ago, so Solution-2 might not be valid anymore. Solution 1 is interesting. Do you have that Off?

~Pj