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Can I get address book and folders back on email

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Factory reset and I've lost YEARS of folders and address book and am panicky

PLEASE HELP

Factory reset and I've lost YEARS of folders and address book and am panicky PLEASE HELP

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  • User Agent: Mozilla/5.0 (Linux; Android 7.1.1; SM-N950U Build/NMF26X) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/65.0.3325.109 Mobile Safari/537.36

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kbrosnan
  • Moderator
585 solutions 3855 answers

This is outside the scope of these forums.

If possible go by the physical location you bought the phone from or your mobile provider's store. They may be able to assist, though it sounds like a long shot.

This is outside the scope of these forums. If possible go by the physical location you bought the phone from or your mobile provider's store. They may be able to assist, though it sounds like a long shot.

Question owner

It's my computer that was redone not my phone. I've had thunderbird for years. No way to talk anyone? I'm an old lady

It's my computer that was redone not my phone. I've had thunderbird for years. No way to talk anyone? I'm an old lady
kbrosnan
  • Moderator
585 solutions 3855 answers

This was asked on the Firefox for Android forum. Thus I answered assuming that you were on a mobile device.

Moving this question to the Thunderbird forum.

This was asked on the Firefox for Android forum. Thus I answered assuming that you were on a mobile device. Moving this question to the Thunderbird forum.

Modified by kbrosnan

user01229325 2241 solutions 10216 answers

Thunderbird address books are on your local drive. Since they were not there when your device came from the factory, resetting it to that state removes them. Did you make a backup before resetting your computer? Load the address book from that.

Thunderbird address books are on your local drive. Since they were not there when your device came from the factory, resetting it to that state removes them. Did you make a backup before resetting your computer? Load the address book from that.

Question owner

Thanx

Thanx
user01229325 2241 solutions 10216 answers

This tells you how to make a backup for next time. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data

In the outside case the address book files survived the reset they are .mab files. You could do a Windows search for that file type

This tells you how to make a backup for next time. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data In the outside case the address book files survived the reset they are .mab files. You could do a Windows search for that file type